Director, Product Management - Notional Products - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Position in this function is reporting to the Senior Director of Employer Health Benefit Account Products, the Director of Product Management
- Notional Products is responsible for the end-to-end product leadership of Optum Financial's notional account portfolio, including FSA, DCFSA, LPFSA, RRA, HRA, COBRA, and other notional products. This role owns the product vision, strategy, roadmap, experience, platform capabilities, integrations, and product performance needed to make notional products market-leading, easier to use, and increasingly valuable to employers and consumers.

The Director will lead the evolution of a portfolio with a mission to reduce complexity, improve outcomes, and create differentiated capabilities that strengthen the Employer value proposition for Optum Financial.

The Director will partner closely with the Employer GM, Technology, Operations, Enterprise Digital, Finance, Compliance, AI/ML, Data, and other cross-functional leaders. Product leadership is the primary requirement for this role; strong Notional domain knowledge is highly preferred and technical/platform fluency is required to define the capabilities, integrations, and product requirements Technology must enable.

As Director of Product Management
- Notional Products, you will lead the product transformation of the notional portfolio: improving consumer experiences and NPS, increasing intelligent adjudication and automation, strengthening backend-to-frontend connectivity, and identifying new growth opportunities such as Lifestyle Savings Accounts and Defined-Contribution healthcare products.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Product Leadership & Ownership:
  Own the end-to-end product strategy and lifecycle for the notional portfolio, establishing clear product direction, priorities, success measures, and investment recommendations
• Consumer Experience Transformation:
  Lead efforts to reduce friction and improve the consumer experience, using NPS, call drivers, claims friction, behavioral data, and research to identify and prioritize opportunities
• Product & Platform Modernization:
  Define the product capabilities, platform requirements, integration needs, and data capabilities required to enable market-leading experiences. Partner with Technology to determine how capabilities should be built while maintaining accountability for the Products' what and why
• Roadmap Recovery & Delivery:
  Establish clear requirements, rationalize scope, resolve ambiguity, and continue the momentum of the existing roadmap. Partner with Technology to ensure committed outcomes are delivered with realistic scope, sequencing, and feasibility
• Intelligent Adjudication & Automation:
  Own product requirements and performance commitments for automation in partnership with Technology and Operations. Define performance thresholds, identify opportunities to improve decision quality and efficiency
• Backend-to-Digital Partnership:
  Partner closely with Enterprise Digital to understand and improve how backend product capabilities, rules, APIs, data, and platform constraints shape the frontend experience.
• Operations & Service Optimization:
  Serve as the primary Product partner to Operations for the notional portfolio, using claims outcomes, manual adjudication, call drivers, servicing friction, and cost-to-serve insights to identify product opportunities and reduce avoidable operational burden
• Product Innovation & Growth:
  Identify, evaluate, and incubate new product capabilities that can improve the Employer value proposition, including LSAs, defined-contribution healthcare plans, enhanced data and claims…