Customer Success Manager,Defence & Intelligence Job Singapore Singapore,Business

Customer Success Manager, Defence & Intelligence

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Customer Success Manager for Defense & Intelligence you will be mainly responsible for managing and expanding relationships with strategic military and governmental agencies across Asia. Your mission will be to act as our main point of contact for our customers during their time with Planet’s contract life cycle and own your focus on customer value, retention and satisfaction. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for applications.

The ideal candidate has experience working with military and/ or government agencies, and a great ability to navigate complex government structures, decision-making processes and interagency relationships. The ability to identify and build connections between ministries and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time, remote position based in Singapore. If located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

Strategic Relationship Management:
Act as the lead point of contact for high-stakes military and governmental agencies, fostering long-term partnerships built on trust and mission success.
Workflow Integration:
Partner with customers to deeply understand their specific mission requirements. You will guide them in integrating Planet data into their existing geospatial workflows.
Navigation of Government Structures:
Masterfully navigate the complexities of interagency relationships. You will identify key stakeholders across various ministries and build the necessary bridges to drive wide-scale adoption of Planet’s platform.
Retention & Expansion:
Own the renewal process and identify opportunities for growth. By demonstrating consistent value, you will ensure long‑term contract stability and advocate for new use cases within your accounts.
Customer Advocacy:
Act as the internal "Voice of the Customer" within Planet, collaborating with Product, Sales, and Engineering teams to influence our roadmap based on regional requirements.
Value Creation and Success Planning:
Analyze and translate specific mission requirements into value creation by navigating complex interagency relationships to integrate Planet’s solutions directly into existing workflows. Develop and execute Success Plans that define clear KPIs for the customer, ensuring their "Mission Success" is quantifiable and visible to their…