Marketplace Operations Executive Job Croydon England UK,Business

Location: London Borough of Croydon

Join Superdrug Head Office
- Make a Real Difference Every Day!

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit... A day includes:

As our Marketplace continues to expand rapidly, we are seeking a proactive and detail-oriented Marketplace Seller Onboarding & Operations Executive to join the Seller Management team. This role will play a crucial part in supporting the day-to-day operations, compliance, and onboarding activities across a fast-growing base of third-party sellers, ensuring seamless execution and seller compliance.
With over 400 live sellers and an accelerating pipeline- particularly in the Health & Beauty and Fashion categories- this role is essential to reduce bottlenecks, enhance seller experience, and ensure operational excellence across the seller lifecycle.

Key Responsibilities:

Coordinate new seller onboarding processes including KYC checks, catalogue setup, and approval workflows

Product approval, review sellers listing, approve and provide best practice feedback

Act as a key point of contact for operational updates and seller communications

Maintain documentation and monitor progress of each seller onboarding journey

Operational Management

Track and elevate SLA breaches, such as delayed orders or unfulfilled items

Manage customer service escalations with sellers

Support ongoing seller meetings and communications, including scheduling, agenda prep, and follow-up actions

Compliance & Legal Coordination

Work with internal compliance/legal teams to ensure timely collection and verification of documents such as tax records, insurance certificates, and VAT registration

Ensure all sellers meet ongoing compliance requirements as part of lifecycle management

Process Improvement & Change Management

Contribute to the rollout of new processes and tools by updating documentation and assisting with user training

Assist in managing new initiatives such as seller churn prevention and fashion-specific workflows

Key Skills & Experience

Strong organisational skills with the ability to manage multiple priorities simultaneously

Excellent written and verbal communication skills

Attention to detail, especially in administrative or compliance-heavy environments

Experience coordinating between cross-functional teams (e.g., Operations, Legal, Tech)

Knowledge of marketplace platforms or eCommerce is a strong advantage

Proficiency in tools like Excel

Here's what's in it for you:

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Come and be part of something special!

For information on how we manage and store your data please go to https://(Use the "Apply for this Job" box below)./