Client Delivery Leader- Leave Solutions

Come make a difference and consider this unique opportunity to step into a rewarding career.

Amazing Opportunity and Great Place to Work!

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

The Senior Manager, Client Management, is responsible for strategy, management, and retention of a high-revenue, and complex client portfolio. Fostering strategic relationships with clients and brokers, and optimizing the value clients gain from Alight's products and solutions.

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
• Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite.
• Owning the Account Health strategy and delivery for assigned client accounts. Proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk
• Being the single point of ownership for Leaves Delivery. Managing day to day delivery including client priorities, open items, requirements (including definition), and ensuring the end-to-end Leave Service (including operations and technology) meets the customer needs.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
• Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
• Acting as a change agent;
  Seeking out and pursuing new ideas for continuous improvement.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Have excellent communication, relationship development, negotiation, and issue resolution skills with C‑Suite Executives and key Client/Broker contacts.
• Display compelling analytical skills with the ability to translate data into actionable insights.
• Have experience managing pricing and financial models.
• Possess…