Corporate Apprentice; Level 3; Service Performance Analyst

You will earn £25,949 a year working full time (37 hour a week), or £13.45 per hour pro rata, as we are a Voluntary Living Wage employer. The Living Wage is reviewed each year and Cardiff Council reserves the right to make changes to, or remove, the Living Wage Supplement.

Our Performance & Insight Team is looking to employ a Corporate Apprentice (Level
3)
Service Performance Analyst based at County Hall, Cardiff Bay, CF10 4UW
to contribute to our Service, helping us to deliver our Corporate priorities.

We are a team of analysts and change and improvement specialists working closely with the Corporate Centre of the Council.

We lead on projects focussed on performance improvement and business intelligence, while also supporting routine performance management activities, including providing updates on corporate objectives and Key Performance Indicators (KPIs)

• Reporting on the steps and measures from the Council’s Corporate Plan through quarterly performance reports, half-year, and full-year assessments .
• Supporting directorates in the completion of their Directorate Delivery Plans .
• Analysing data on priority issues and producing insight / recommendation reports.
• Delivering business intelligence projects, focussed on the automation and visualisation of performance data and information (for example, via Microsoft Power BI) .

This role will involve predominantly home working however our Team is based in County Hall (Cardiff Bay, CF10 4UW
) and occasional travel to and working from the office may be required.

Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role.

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This role will involve working online from home and/or a mix of home and office (hybrid) working.

In this Corporate Apprentice (Level
3) Service Performance Analyst role you will:

Assist the Performance & Insight Team to deliver the Council’s Planning and Performance Framework, ensuring that performance data is routinely collected, reviewed, analysed and clearly presented utilizing data visualisation software (Power BI). This work has the potential to help support and influence decision making at an operational, Service Area and Corporate level depending on the project scope and scale.

To achieve this , you will develop specific Business Analysis techniques to collect, manipulate and analyse a wide variety of complex data. To facilitate this, a base knowledge of common Microsoft Office applications (such as Excel, Word and Outlook) would be extremely advantageous.

You will gain additional knowledge and experience of more bespoke software applications for example Microsoft Visio and Power BI to enhance data gathering, automation and presentation skills. Having knowledge and experience with this software (or similar / equivalent e.g. Tableau) already would also be beneficial to being able to hit the ground running in this role.

As well as having the opportunity to be involved with new and emerging work streams and projects, there are a number of Corporate products (for example, Management Dashboard, Corporate Performance Dashboard, City Dashboard etc.) we have produced that require regular on-going…