Operational Excellence Readiness Coach-Bilingual; Spanish​/English

Operational Excellence Readiness Coach-Bilingual (Spanish/English)

• Full-time
• Department:
  Services
• Location:
  
  United States of America - Texas

Under the leadership of the Implementation Lead, the OpEx Readiness Coach is responsible for providing QAD Redzone customers with coaching and implementation guidance during the first eight weeks of implementation.

The position is full-time, exempt, remote and required to travel Monday‑Friday, 42 weeks per year. Bilingual in English and Spanish is highly preferred.

• Provide QAD Redzone customers with coaching needed to ensure they are ready for Connected Teams Coaching.
• Conduct onsite visits at the end of the project management phase before coaching.
• Ensure signals are wired and visual factory is installed and ready.
• Perform initial software training and support the customer’s Practice Team to spread QAD Redzone knowledge widely.
• Facilitate outbound brief and provide the internal QAD Redzone team with summaries on key outputs, players, and any risks associated.
• Configure and set up QAD Redzone software to match the production process at the manufacturing client site.
• Ensure manufacturing data is complete and includes all relevant information, such as product, equipment information, product run rates.
• Possess full knowledge of floor shop environments, workflows, and processes in Food & Beverage and CPG industries.
• Take steps to support and foster client confidence before the “go‑live” date.
• Monitor and provide quality control by ensuring automation signals from the plant (photoeyes or machine cycles) return to the software and provide accurate, real‑time data to QAD Redzone.
• Understand and monitor escalation processes for any critical path items or risk points that could result in a delay or unsatisfactory project result.
• Provide initial QAD Redzone training for management, leads, and shop floor users.
• Other duties as assigned.

• Fluency in Spanish and English (preferred).
• Experience using Overall Equipment Effectiveness (OEE) and its components to drive production results and continuous improvement in a manufacturing environment (preferably food & beverage).
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients.
• Ability to maintain strong relationships with clients as well as internal teams.
• Strong written and verbal communication skills.
• Sound judgment and excellent assessment skills.
• Ability to prioritize tasks to meet critical path deadlines.
• Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint).
• Proficient communication of technical networking, wireless, and software requirements.
• Programmable Logic Controller (PLC) experience and familiarity is a plus, but not required.

• BA or BS in Relevant fields such as Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, or Business Management.
• One year of experience working in direct hands‑on manufacturing – previous roles such as Operations Manager, Production Supervisor, or Continuous Improvement Manager, preferably within the food and beverage industry.

• Base pay range: $90,000–115,000 USD annual (12 months) base salary plus bonus plan.
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
• U.S. benefits package includes medical, dental, and vision coverage, a 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, paid‑time off, parental leave, and well‑being programs.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.