Analyst, WFM Scheduling
Remote / Online - Candidates ideally in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-11-05
Riyadh, Riyadh Region, Saudi Arabia
Listing for:
Concentrix Corporation
Remote/Work from Home
position Listed on 2026-11-05
Job specializations:
-
Business
Office Administrator/ Coordinator, Data Analyst, Business Analyst
Job Description & How to Apply Below
- Previous Experience in similar role or at least done RTA role for 1 year
- Applicants must be from RTA department only or with proven scheduling experience
- Must have been using IEX N I C E WFM tool for real time monitoring and Schedule communications
- Must have no warnings or PIP for last 6 months
- Must have 100 capability to Work from Home - environment stable internet connection and commitment
- Proficient in resource scheduling intraday management applications
- Ability to multi-task and meet timelines on deliverables
- Proven experience consulting with all levels of management peers and teams
- Proficient in Microsoft Office or Google Docs
- Detail oriented
- Good analytical numerical and problem solving skills
- Possess effective organizational skills and time management skills with the ability to multi task proficiently
- Ability to respond quickly and logically in a fast-paced environment making accurate decisions under pressure
- Strong team building and leadership skills including strong logical thought processes
- Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives
- Ability to extract manipulate and present data from WFM application manual platform
- Saudi citizens or people living in KSA with the necessary work permits can apply both are eligible to apply
- Previous experience in the WFM field as both RTA and scheduling is necessary
- Previous experience with the IEX workforce management tool is necessary
- B2 English level Strong verbal and written communication skills with stakeholders and clients are required Preferably to be aware of capacity planning terms and framework Advanced knowledge in Microsoft PowerPoint and presentation aspects is required
- Must be flexible with working hours between morning and midday shifts that could extend to pre-midnight coverages if business demands
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