Remote Childcare Coordinator & Parent Liaison

Our client is seeking a highly organized and communicative Remote Childcare Coordinator & Parent Liaison to manage operational aspects and strengthen relationships within their virtual childcare community. This fully remote position requires an individual skilled in logistics, communication, and customer service, with a background or strong understanding of early childhood education principles. You will be the primary point of contact for parents, addressing inquiries, providing information, and ensuring a smooth experience with our client's services.

You will also coordinate internal resources, manage scheduling, and contribute to program development from your home office. This is an ideal role for a proactive professional based in or near Benoni, Gauteng, ZA
, looking to leverage their organizational and interpersonal skills in a rewarding remote capacity.

• Serve as the main point of contact for parents, responding to inquiries via phone, email, and other digital channels.
• Provide detailed information about childcare programs, enrollment procedures, and policies.
• Manage parent onboarding and ensure a seamless transition into the service.
• Coordinate and schedule virtual consultations, parent-teacher meetings, and informational webinars.
• Maintain accurate and up-to-date parent records and communication logs.
• Liaise with educators and support staff to ensure consistent service delivery and address parent concerns promptly.
• Assist in the development and distribution of newsletters, updates, and program information to parents.
• Troubleshoot and resolve issues related to parent engagement and service access.
• Support the coordination of remote learning resources and activities.
• Contribute to continuous improvement efforts by gathering parent feedback and suggesting enhancements.

• Bachelor's degree in Business Administration, Communications, Early Childhood Education, or a related field.
• Minimum of 3-5 years of experience in a coordination, administrative, or customer relations role, preferably within childcare or education.
• Exceptional written and verbal communication skills, with a professional and empathetic tone.
• Strong organizational and time management abilities, with meticulous attention to detail.
• Proficiency in using CRM software, scheduling tools, and standard office applications (Microsoft Office Suite, Google Workspace).
• Experience with virtual communication platforms (e.g., Zoom, Teams) is essential.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• A stable, high-speed internet connection and a dedicated, quiet workspace are required.
• Residing in or near Benoni, Gauteng, ZA is preferred.
• Must pass a background check.

This fully remote position offers the ultimate flexibility, allowing you to work from the comfort of your home, ideally within the Benoni, Gauteng, ZA vicinity. Our client provides a competitive salary and comprehensive benefits package, including health insurance and retirement contributions. You will have the opportunity to play a critical role in shaping parent engagement and operational efficiency within a growing childcare organization.

Ongoing professional development opportunities are provided to enhance your skills in remote work and client relations. The company fosters a collaborative and supportive remote work culture. Enjoy paid time off and opportunities for career advancement.