Senior Manager, Sales Operations

Full time | Ziply Fiber | United States | Remote Job

Posted On 11/02/2026

Department Name Commercial

Telecommunications

This is a remote position.

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

Job Summary

The Senior Manager, Sales Operations will manage all team members within the Commercial Sales Operations department and drive the strategy and execution of sales support work including the automating key systems and processes in order to help keep our sales team’s time spent serving our customers.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Sales Operations Strategy & Process Improvement

• Work with a broad set of key stakeholders to design, launch, and maintain innovative sales and technical sales enablement processes, programs, and systems.
• Manage day-to-day sales operations and enablement functions, ensuring they run efficiently and support the needs of the commercial sales organization.
• Analyze existing processes and workflows to identify and implement improvements.
• Partner with sales leadership to ensure key metrics are easily accessible and reported on for systems and processes.
• Manage Salesforce, including support requests and escalated administrative needs, providing prompt and complete resolution of technical challenges and business support issues.
• Manage platforms and applications, including vendor relationships.
• Evaluate and implement additional applications and tools that integrate with Salesforce and the broader technology stack.
• Leverage AI as needed to streamline workflows, automate routine tasks, and increase efficiency across sales operations and enablement.

Project Management, Data & Cross-Functional Coordination

• Manage sales operations functions and projects to ensure timely completion.
• Communicate and coordinate with key IT resources on behalf of the sales team and manage project inputs for IT systems related to the commercial sales organization, to support smooth planning and execution.
• Maintain accurate and up-to-date customer and prospect data.
• Serve as a facilitator between sales systems and cross-functional teams, helping each group access, interpret, and act on the information and reporting they need.

Team Leadership & Other Duties

• Hire, onboard, train, and offboard sales operations team members.
• Perform other duties as required to support the business and evolving organization.

Required Qualifications:

• High school diploma or GED.
• Minimum of five (5) years of hands-on experience administering and automating Salesforce, including building Flows, workflow rules, and approval processes to support sales teams.
• In-depth understanding of the capabilities and constraints of Salesforce combined with a solid understanding of standard business processes.
• Proven track record of collaborating with sales team and sales leadership to analyze existing processes and workflows.
• Ability to recognize opportunities for process improvement that enable sales teams to obtain the information they need quickly and effectively.
• Ability to work on multiple projects and competing priorities simultaneously in a fast-paced environment.
• Ability to communicate effectively with all levels within an organization.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or a related field.

Knowledge, Skills, and Abilities:

• Ability to work independently and use sound judgment to prioritize requests, resolve…