Operations Analyst

The Operations
Analyst is responsible for the implementation and support and ongoing maintenance of client and third-party administrator (TPA) electronic data interchange (EDI) processing. The analyst works in operations and utilizes systems and applications for loading batch files, monitoring automated jobs, identifying file/data issues and resolving data exceptions. These processes keep medical coverage eligibility, member demographics, and claim/deductible balance accumulators in sync between Vytl One's PBM platform and our client's systems.

Reporting to the Sr. Manager of Client Integration, the Operations Analyst will meet all service standards to ensure client satisfaction.

Who We Are

Vytl One is the nation's only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions-delivering excellence through tailored strategies and collaborative partnerships. At Vytl One, we're not just transforming pharmacy - we're making a purposeful impact on the communities we serve.

Why Choose a Career at Vytl One?

At Vytl One
, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger, where their work truly matters. We foster a culture of authenticity
, where you're encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team
, united by a bold mission and a spirit of innovation. Here, you'll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Position Location

This position is a remote based position within the Contintenal US.

• Process and support daily/weekly client batch file updates working directly with account managers, implementation teams and clients.
• Conduct member and file research, file processing, manual updates, data analysis, troubleshoot and resolve integration and data quality issues.
• Demonstrate knowledge of Vytl One's PBM platform, application, file integration functions/standards and client specific configurations.
• Demonstrate knowledge of pharmacy benefit administration, coverage eligibility, claim/deductible accumulators, and setup/configuration within Vytl One's systems.
• Handle routine work stream assignments and ensure quality, service levels, productivity and customer standards are consistently met.
• Comply with Vytl One's Ethical Business Conduct policy and Vytl One's Compliance Program.
• Complete required training, as assigned, within the established time frames.
• Must demonstrate resilience and professionalism when handling complex, time-sensitive responsibilities.
• Promote teamwork and best practices
• Maintain regular attendance in accordance with established policies.
• Perform other job-related duties as assigned.

Education:

• High School Diploma/G.E.D. required. Associate's degree or equivalent combination of education and experience

2+ years of progressive experience in:

• PBM operations
• Claims processing
• Eligibility / accumulator processing
• Client integrations
• Health plan or TPA operations
• Data operations / reporting

Experience
:
Proven analytical, communication and organizational skills.

Knowledge, Skills, and Abilities:

• 2+ years of experience as an operations analyst and/or relevant pharmacy benefit management (PBM) experience
• Strong organization skills with the ability to multi-task
• Excellent verbal and written communication skills
• Advanced knowledge of personal computers, including Windows Operating Systems, MS Office (Excel, MS Access, Word, Outlook)
• Capable of learning new applications/processes supporting client operations for pharmacy benefit management (PBM) systems
• Possess analytical aptitude and problem solving skills
• A desire to develop processes and tools to more effectively manage operational tasks
• Ability to research issues and collaborate with internal/external partners through resolution
• Ability to effectively collect and document customer requirements and knowledge share
• Knowledge of electronic file exchange (EDI) files

WE OFFER, At Vytl One we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative…