Director, Partnerships & Operations

This is a remote position.

Reporting to the VP, Operations, the Director, Partnerships & Operations will own every fintech partnership end to end: the partners that resell and refer our platform, the vendors we rely on, and the core, SSO, and SDK integrations that connect Nuuvia to the institutions we serve. This role keeps partner relationships healthy, stays on top of integration and code changes, grows and renews the pipeline of shared clients, and brings new partners on board from first conversation through signed contract.

This is a hands-on role, not an oversight role. The successful candidate will run a partner Q  in the morning, dig into an integration issue with Engineering in the afternoon, and redline a partner contract that evening. This person is self-driven, solves problems without waiting to be told how, thrives in a fast-moving startup environment, and is willing to wear whatever hat the day requires.

This is a remote, US-based position with approximately 30% travel.

• Serve as owner, primary point of contact, and project manager for Nuuvia’s fintech partners at the business, technical, project, and executive levels
• Manage all partner types, including channel partners that sell Nuuvia, third-party vendors Nuuvia relies on, and technology partners we integrate with
• Monitor partner health through regular check-ins, QBRs, and scorecards, and act early when a relationship shows risk
• Establish partner governance, including joint roadmaps, SLAs, and escalation paths, and hold both sides to them
• Partner with, orchestrate, and connect cross functional internal and partner resources including marketing, sales, engineering and delivery to maximize lead gen, booked deals, and successful implementations

• Act as program manager for partner integrations, working with Product and Engineering to define scope, manage dependencies, and hit committed timelines
• Oversee the core banking, SSO, and SDK integrations that bring Nuuvia’s youth banking experience to financial institutions
• Troubleshoot integration issues hands-on with partner and internal technical teams, and own them through resolution
• Hands on project management for new integration projects for partners from initial discussion to launch

• Grow the pipeline of shared clients by aligning co-sell efforts between Nuuvia and partner sales teams, in coordination with Nuuvia Sales
• Support high-value opportunities where partner alignment improves win probability
• Track shared-client renewals and at-risk accounts, and drive expansion, including cross-sell of Biz Kids and card management
• Partner with Marketing on joint campaigns, marketplace listings, and ecosystem visibility

• Identify and source new partners across core providers, digital banking platforms, card and payments providers, and consultants serving community banks and credit unions
• Vet prospective partners on product fit, technical capability, financial stability, security, and compliance, working with Compliance and Engineering on due diligence
• Structure and negotiate referral, reseller, co-sell, and vendor agreements, including pricing tiers, revenue share, and SLAs, and manage contracts through execution with Finance and legal counsel
• Secure inclusion in partner marketplaces and preferred-vendor programs

• Build and formalize Nuuvia’s partner program, including tiering, engagement models, incentives, onboarding, and enablement
• Create the playbooks, processes, and tooling that make partner work repeatable as Nuuvia scales
• Define and report KPIs for partner-sourced…