Director, Revenue Operations

Build the operational engine behind exceptional care

Location: Concord, CA (open to remote for right fit)

Annual Salary Range: $,000

Unison Therapy Services helps children thrive in the classroom, at home, and in their communities. We partner with school districts to deliver high quality therapy services while supporting families through our growing network of clinic and home based services.

We're a growing family of specialty providers united by one mission: delivering the best CARE (Compassion, Accountability, Resilience, and Excellence) to everyone we serve.

As we continue to grow through both organic expansion and acquisitions, we're investing in the people, processes, and technology that will help us scale while maintaining exceptional care.

We're looking for an operational leader to own and continuously improve Revenue Operations as Unison grows through both organic expansion and acquisitions. You'll lead the functions that support our revenue lifecycle, including contracting, compensation, project setup, time operations, billing, and invoicing, while directly leading our Time Operations team.

This is a builder role. You'll have the opportunity to shape the future of Revenue Operations by building the people, processes, systems, and governance that will support Unison's next stage of growth. You'll partner with leaders across Sales, Clinical Operations, Recruiting, Finance, HR, and Technology to simplify complex processes, standardize how work gets done, and improve the systems that support our business.

You'll identify opportunities to leverage AI and automation, reduce manual work, and help prepare the organization for its planned Workday implementation in 2028.

You'll thrive here if you enjoy solving complex operational problems and turning them into simple, scalable solutions. You're naturally curious, challenge existing ways of working, and aren't satisfied with "that's how we've always done it." You're equally comfortable thinking strategically, digging into the details, coaching others, and working alongside your team to turn ideas into lasting improvements.

• Own the revenue lifecycle from contracting through invoicing
• Oversee the functions supporting contracting, time operations, billing, and invoicing
• Establish governance, operating standards, ownership, and decision rights across the revenue lifecycle
• Partner with Finance to improve accuracy, reduce revenue leakage, and support scalable growth
• Lead, coach, supervise and develop the Time Operations team while fostering a culture of accountability and continuous improvement
• Establish clear goals, priorities, and performance expectations
• Build team capability through cross training, documentation, and standard operating procedures Continuously evaluate team processes and workloads to improve service delivery and scalability

• Design, document, and continuously improve business processes
• Simplify complex workflows through process redesign, standardization, AI, and automation
• Partner with Product Owners and Technology to optimize core business systems that support Revenue Operations
• Define future state business processes that support Unison's planned Workday implementation Build dashboards, KPIs, and operational reporting that support data driven decision making
• Lead the operational integration of acquired companies into standardized processes and core business systems

• Partner closely with Sales, Clinical Operations, Recruiting, HR, Finance, and Technology Lead cross functional operational initiatives from design through implementation Drive adoption of standardized workflows and operating procedures
• Communicat…