Process Improvement Professional

The Process Improvement Professional 2 analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The Process Improvement Professional 2 researches best business practices within and outside the organization to establish benchmark data.

Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Use your skills to make an impact

• Associate's Degree
• Less than 5 years of technical experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Bachelor's Degree
• Demonstrated experience in process documentation, workflow analysis, and process improvement.
• Strong background in change management, including readiness assessment, communication planning, training, and adoption support.
• Proven ability to complete process improvement projects from initiation through implementation, including scope, timelines, and deliverables.
• Effective at stakeholder engagement and cross-functional collaboration, with the ability to build buy-in across teams and leadership.
• Skilled in using data, KPIs, and reporting tools to measure outcomes, identify insights, and demonstrate results.
• Technical proficiency with Power Platform, SharePoint Online, Microsoft Office tools, and process/project management systems such as flowcharting and enterprise platforms.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

• While this is a remote position,
• occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $65,000 - $88,600 per year This job is eligible for a bonus incentive plan.

This incentive opportunity is based upon company and/or individual performance.

• Among our benefits, Humana provides medical,…