Employee Relations Operations & Analytics Coordinator

Job Type:Full time Exempt/Non Exempt:

Salary

Job Description:

Location Details:

This position can work remotely from a home office for day-to-day operations. Will travel to Dearborn, MI or Tampa, FL as needed.

Position

Schedule:

Monday-Friday 8am-5pm

Position Summary:

Responsible for driving operational excellence and continuous improvement through data analysis, process automation, and project management. The ideal candidate is a highly analytical and results-oriented individual with a strong understanding of HR principles and a passion for leveraging technology to improve efficiency and effectiveness. Play a critical part in identifying and implementing automation solutions, specifically utilizing tools (Ex. Power Automate) to streamline ER processes and free up ER Specialists' time for more strategic initiatives.

Key Responsibilities:

Data Analysis & Reporting:

Collect, analyze, and interpret data from various sources (HRIS, case management systems, surveys) to identify trends, patterns, and areas for improvement within Employee Relations processes.

Develop and maintain key performance indicators (KPIs) and dashboards to track progress and measure the effectiveness of ER initiatives.

Conduct in-depth analysis of ER case data to identify root causes of issues and recommend solutions.

Prepare regular reports and presentations to communicate findings to stakeholders (e.g., HR leadership, management teams).Process Improvement & Automation:

Identify and document existing ER processes and identify opportunities for improvement through automation, streamlining, and technology solutions.

Lead the design and development of automated workflows using tools like Power Automate to streamline tasks such as:

Case intake and triage Data entry and updates in HRIS and case management systems Document generation (e.g., investigation reports, correspondence) Notifications and reminders for case follow-up Data extraction and reporting

Explore and evaluate new technologies and tools to enhance ER operations (e.g., AI-powered chatbots, case management software).Develop and implement best practices for data management and information security within the ER function.

Project Management:

Manage and execute special projects related to ER operations, such as process re-engineering, system implementation, and compliance initiatives.

Develop project plans, timelines, and budgets, and ensure projects are delivered on time and within budget.

Collaborating with cross-functional teams (IT, Legal, Finance) to ensure successful project implementation

Employee Relations Support:

Provide support to ER Specialists and Investigators on case management, data analysis, and reporting.

Assist in the development and delivery of ER training programs for managers and employees.

Administration of Attendance Discipline process

Stay abreast of relevant legal and regulatory updates impacting Employee Relations.

Supervisory Responsibilities:

None

Qualifications:

Required Education (including minimum education and any licensing/certifications):

Bachelor’s degree or equivalent in Business Administration, Human Resources Management or related field or equivalent work experience

Experience:

1-3 years of experience in Human Resources

Experience with HRIS systems (e.g., Workday) and data analysis tools (e.g., Excel, SQL, Tableau).

Experience with workflow automation tools

Knowledge of:

Laws and regulations governing Human Resource practices and complianceEEO and affirmative action guidelines

State and federal employment regulations

Principles of Employment Law Process improvement techniques

Skills:

Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and draw meaningful conclusions.

Proficiency in project management methodologies and…