ECommerce Operations Specialist

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The E-Commerce Specialist will be responsible for monitoring and responding timely to merchant account disputes and chargebacks along with manually requesting refunds when electronic refunds are not able to be processed. This position will also assist with reviewing order accuracy, identifying and taking action with potential fraud utilizing appropriate fraud platform and resources, and provide reporting to reflect monthly performance. The anticipated range for this position is $40-45/hr the actual compensation offered may vary based on job related factors such as experience, skills, education, and location.

• Accountable for monitoring ecommerce payment processing merchant accounts to respond timely to all disputes and chargebacks.
• Collect all necessary account and order information to respond fully and accurately to all payment processor inquiries, disputes, and chargebacks.
• Accurately request manual refunds via check when unable to refund a transaction electronically.
• Update all customer and account records with all actions taken regarding an transactions.
• Assist in processing vendor orders and RMA’s.
• Participate in weekly team meetings and various trainings to stay up to date on latest payment processing fraudulent practices.
• Partners with e-commerce product merchandising, web development, ecommerce operations and customer service to effectively monitor potential exposure to fraudulent activity and conduct effective quality checks on orders.
• Lead our payment processing fraud prevention by defining strategies to mitigate payment processing fraud using pattern recognition and identity management techniques.
• Mentor and train a team of order processing agents on best practices of fraud prevention and management.
• Other duties as assigned.

• Education and/or Experience
• Bachelor’s degree preferred or equivalent experience.
• Minimum of 2 years’ experience in conducting fraud review and/or merchant account oversight.

• Strong analytical, strategic thinking, and problem-solving skills.
• Strong relationship builder both within the organization and with external partners.

• Experience with merchant accounts, payment processors and fraud tools.
• Proficient to expert experience with Microsoft® Office Suite (Excel, Word, and PowerPoint).

English (reading, writing, verbal)

College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

• Must be willing to travel occasionally for training and other ecommerce initiatives (as required).
• Must be willing to work occasional weekends, and holidays from remote office to support launch and critical project timelines.

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to…