Director of Business Operations

• The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function
• This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience
• By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance
• Ultimately, this role powers Equip’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale
• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth
• Perform other duties as assigned

• Work in ways that work for you
  - Flexible PTO & work hours
• Work from home – or close to it
  - Co-working space stipends
• Comfortably WFH
  - Home office tech stipend
• Take care of yourself and your most important people - 12 weeks of paid parental leave, short term & long-term disability
• Healthcare and more
  - Medical, Vision, Dental, HSA & FSA
• We invest in you - 401k program starting day 1
• Open feedback in every direction
  - Regular coffee with co-founders and ongoing 360 feedback

Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives

Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance

Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks

Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams

Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights

Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience)

5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment

Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders