EverHealth -Strategic Customer Success Manager; Remote

Remote, US

Denver

Remote

Full-time

At a glance

$80k–$100k / yr

Job type:
Full-time

Experience level:
Mid-Senior ICs

Posted: 3 days ago

Apply before December 13, 2026

Ever Commerce (Nasdaq: EVCM) is dedicated to simplifying operations and empowering growth for service businesses around the world.

Supporting more than 745,000 customers globally, Ever Commerce provides software that helps service professionals manage their work, connect with customers, streamline payments, and build lasting relationships.

Through our Ever Pro, Ever Health, and Ever Well brands, we serve businesses across the Home, Health, and Wellness industries, delivering intelligent, AI-driven workflows designed around the needs of service professionals.

Our purpose is simple: to empower the business owners and service professionals whose work supports our everyday lives.

By reducing administrative work and simplifying complex processes, we help service businesses spend more time doing what matters most: serving their customers and growing their businesses.

At Ever Commerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 745,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

Ever Health, a business within Ever Commerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting. Ever Health consists of five SaaS products;
DrChrono, iSalus, Collaborate MD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

We are looking for a Strategic Customer Success Manager, that will manage our largest and most complex healthcare clients. You will be responsible for driving adoption, retention, and expansion across your portfolio while delivering value through deep partnerships and strategic guidance. This role will report to the Sr Manager of Customer Success.

• Manage a portfolio of 10–20 enterprise healthcare accounts, serving as the primary strategic advisor for executive stakeholders and driving long-term customer success
• Develop and execute customer success plans aligned with organizational goals to increase platform adoption, optimize workflows, and achieve measurable business outcomes
• Build and maintain trusted relationships with executive sponsors, clinical, operational, and technical stakeholders across complex healthcare organizations
• Conduct regular Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to demonstrate ROI, track success metrics, and align on strategic priorities
• Monitor account health, product adoption, support trends, and customer feedback to proactively identify risks and develop mitigation plans to improve retention
• Identify expansion opportunities within existing accounts and collaborate with Sales to support cross-sell and upsell strategies that align with customer objectives
• Serve as the voice of the customer by partnering with Product, Engineering, and Leadership to advocate for customer needs, feature enhancements, and roadmap priorities
• Guide…