Business Analyst | customer portals | Remote

Sr. Business Analyst to join our expanding Portals Product Management team responsible for managing all our Customer Portals.

Bachelor’s degree in Business Management, IT or related field

• Previous experience in Data Center industry is preferred but not required
• Minimum 7+ years of business analysis experience
• Working knowledge of customer portals/customer-facing web applications - is a plus
• Experience with Salesforce or similar CRM systems
• Experience with Service Now
• Expertise with Microsoft Office tools such as Visio, PPT, Word, etc.
• Ability to work independently with little supervision
• Strong team player able to develop strategies and action plans and share results
• Ability to foster strong partner and customer relationships
• Strong presentation and facilitation skills; excellent verbal and written communication skills
• Demonstrated ability to build and maintain effective working relationships at all levels of the organization
• Must be able to negotiate and/or influence others to gain support for the company's needs as they change