Engagement Manager-FCC​/Remote

Gleaners was founded in 1980 and is a respected leader within Feeding America, the nation’s food bank network. Since that time, Gleaners has distributed more than 1.1 billion pounds of food and critical grocery products through a network of three hundred hunger relief agencies, schools, and community partners serving Hoosiers facing hunger. In addition to food distribution to agencies, we serve our most vulnerable populations, seniors, and children, through specialty programs such as Gleaners2

Go, School-Based Pantries, and Mobile Pantries. Since 2017, Gleaners has operated Fresh Connect Central, a social enterprise dedicated to sourcing and distributing produce, protein, dairy, and dry goods for the wider hunger relief network. In addition, comprehensive outreach services are offered to help reduce the line at the Tom and Julie Wood Family Resource Center, located on our campus. Gleaners is certified as a Good Wages Initiative Employer by Employ Indy.

Charity Navigator has recognized Gleaners as a 4-Star organization, the highest rating for charity demonstrating fiscal management and accountability. In addition, Gleaners is an accredited charity with the Better Business Bureau and has earned a Platinum Seal of Transparency from Guide Star. Gleaners was recognized by Inc. Magazine as one of the Best Places to Work in for the past two years.

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• Indiana
• Kansas
• Kentucky
• Louisiana
• Mississippi
• Missouri
• New Hampshire
• North Carolina
• Ohio
• South Carolina
• South Dakota
• Texas
• Utah
• West Virgina
• Wisconsin

The Engagement Manager supports the continued growth and success of Gleaners’ social enterprise activities by developing and maintaining customer relationships for Fresh Connect Central (FCC), a DBA of Gleaners Food Bank of Indiana, Inc. This role identifies, develops, and services accounts within an assigned portfolio, primarily serving food banks while pursuing opportunities with other organizations. The Engagement Manager collaborates with internal teams to connect customer needs with FCC products and services and ensure a positive customer experience.

All responsibilities further Gleaners’ mission to be a leader in the fight against hunger.

• Company paid vision, long-term disability, $50,000 life AD&D
• Paid Life and Long-Term Disability Insurance
• Maternal, parental & caregiver leave
• On-site Gym
• Wellness programs
• 403(b) Plan with up to 4% match
• Monthly attendance bonus
• Earn up to 10% incentive pay
• Apparel allowance

• Develop and execute account plans to meet established sales, account growth, and customer retention goals.
• Engage active, inactive, and prospective customers to understand their needs, identify opportunities, and connect them with FCC products and services.
• Respond promptly to customer inquiries and provide ongoing account support to strengthen customer satisfaction and lasting relationships.
• Research and pursue new business opportunities within the food banking network and with other organizations that are suitable customers for FCC products and services.
• Collaborate with the Quote Specialist to develop accurate quotes and proposals that align with approved pricing, margin expectations, and customer terms.
• Present proposals, address customer questions, negotiate within established approval guidelines, and secure customer commitments.
• Coordinate with the Quote Specialist and Supply Chain Specialist to communicate customer requirements, track order progress, keep customers informed, and resolve service issues.
• Assist in creating, distributing, and promoting…