Senior Product Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Caring. Connecting. Growing together. Join a dynamic team supporting the day-to-day operations of Optum's Hub vendor programs within the Behavioral Health portfolio. In this role, you'll help drive operational excellence across client implementations, vendor coordination, reporting, and issue resolution, helping ensure a seamless experience for clients and internal partners.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Serve as a first point of contact for inbound client, vendor, and internal requests via email inbox and communication channels
• Triage and resolve eligibility, billing, and client configuration issues across systems
• Escalate complex issues to Product Manager or cross-functional partners as needed
• Track and manage issue resolution to ensure timely closure
• Supports high-volume issue ownership and triage workflows across systems and teams

• Support intake and tracking of new client implementations and terminations
• Maintain and update the Master Client Inventory and implementation trackers
• Coordinate with Sales, Operations, and vendor partners to ensure readiness for go-live
• Assist with implementation troubleshooting and post-launch stabilization
• Aligns with structured, cross-functional implementation processes and ownership model

• Maintain critical reporting artifacts and datasets (e.g., client inventory, pipeline reporting)
• Perform data validation and reconciliation across multiple systems (e.g., BOSS, SFGO, ASTRA)
• Support recurring reporting processes and ad hoc data requests from stakeholders
• Assist in preparing reporting outputs for leadership and account teams
• Includes ongoing reporting, reconciliation, and audit activities owned within the function

• Partner with internal teams and external vendors to resolve operational issues
• Support vendor-related processes such as billing inquiries, reporting requests, and implementation follow-ups
• Assist in tracking vendor deliverables and ensuring timely completion
• Supports vendor workflows and performance-related processes

• Identify opportunities to streamline workflows and improve operational efficiency
• Maintain documentation, trackers, and job aids for standard processes
• Support process improvements related to client implementation, reporting, and issue management

• Ensuring smooth client implementations and ongoing operations
• Maintaining data accuracy and reporting integrity
• Reducing operational risk and issue resolution time
• Enabling the Product Manager to focus on strategic initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 2+ years of experience in operations, product support, healthcare, or consulting
• Demonstrated solid analytical and problem-solving skills
• Experience working with data across multiple systems or tools (Excel, reporting tools, etc.)
• Demonstrated excellent organizational and time-management skills
• Demonstrated solid communication skills with ability to work cross-functionally

• Experience in healthcare, benefits, or vendor management environments
• Demonstrated familiarity with client implementation or operations workflows
• Experience working with large datasets and performing reconciliations
• Exposure to tools such as Salesforce, reporting databases, or workflow platforms

• Attention to Detail
  - Ensures data accuracy and process consistency
• Execution Focus
  - Manages multiple priorities in a fast-paced environment
• Collaboration
  - Works effectively across Sales, Operations, Product, and vendor teams
• Problem Solving
  -…