Product Governance Support Officer - Go.Compare

Who we are
We create trusted, expert content that helps millions of people discover more about the things they love, need and care about. From technology, gaming and entertainment to fashion, lifestyle, sport, finance and beyond, our specialist brands connect people with their passions every day.

Across websites, magazines, newsletters, social channels and events, we bring expert content to audiences around the world. We combine our deep specialist knowledge with innovative technology and data to create engaging experiences, build valuable communities and help people make better-informed decisions.

Behind it all are our people - passionate experts, creators, innovators and problem-solvers who are shaping the future of media.

The Team You'll Join
As a part of Future's brand portfolio, Go.Compare's a passionate price comparison site finding customers savvy insurance deals. Within this, our Business Service team drives partner operational compliance and governance across key brands. We execute Fair Value Assessments, conduct accessibility reviews, and process partner Due Diligence requests. It's an exciting opportunity to build regulatory expertise and ensure transparent financial experiences for millions of consumers.

What you'll do
Reporting to the Senior Business Service Manager, you'll manage administrative and governance tasks across our Product Governance framework. You'll ensure partner compliance, process Fair Value Assessments (FVAs), and manage partner Due Diligence requests. Daily, you'll use Google Drive, Google Workspace, spreadsheets, and Service Level Agreement (SLA) trackers to log governance cases.

You'll work closely with Compliance, Partner Development Managers, and Channel Development Managers to review customer journeys. You'll also provide operational cover for the Governance Officer during leave periods and monitor change sign-offs. This hybrid role's based in our Cardiff office, combining remote work with in-person collaboration.

• Conduct product journey reviews with a focus on accessibility and vulnerable customer oversight.
• Process Fair Value Assessments (FVAs) and assist Compliance with remuneration review requests.
• Manage partner Due Diligence cases, issue questionnaires, and review documentation.
• Maintain central logs, risk registers, SLA trackers, and Google Drive folder structures.
• Provide operational cover for the Governance Officer during leave and track change sign-offs.
• Coordinate escalation workflows for SLA breaches or material review findings.

What you’ll bring

• Experience in administrative, governance, compliance, or operational support roles.
• Knowledge of Fair Value Assessments, partner Due Diligence, or FCA regulatory standards.
• Strong organisational skills with experience managing central logs and SLA trackers.
• Ability to manage Google Drive folder structures and digital document workflows.
• Excellent written communication skills to interact effectively with internal and external partners.
• Strong attention to detail when conducting document reviews and updating risk registers.

Minimum Requirements

• Experience in an administrative, compliance, or governance support position.
• Experience managing administrative workflows and tracking Service Level Agreements (SLAs).
• Ability to work a hybrid schedule from our Cardiff office.

What's in it for you

The expected range for this role is £26,500 - £30,000

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant…