Sr Business Analyst, Issue Management Program, APL Operations - Remote

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Sr Business Analyst, Issue Management Program, APL Operations
- Remote (2394209)

Sr Business Analyst, Issue Management Program, APL Operations
- Remote - 2394209

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while
Caring. Connecting. Growing together.

At Optum Financial, we combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get - leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive.

We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive.

Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You’ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you.

The Sr. Business Analyst will be a key member of the APL Operations team, with a primary focus on developing and maturing the Issue Management workstream. The role will analyze operational and transaction data to identify trends, root causes, and actionable insights that improve issue prevention and the member experience, while also supporting core APL Operations responsibilities.

This position is a remote position with limited travel.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Analyze operational case and transaction data to identify recurring trends and systemic issue drivers, determine root causes, and translate findings into actionable insights and corrective actions that reduce repeat issues and improve operational stability
• Develop and maintain Issue Management reporting and performance measures to monitor case volumes, trends, recurring issues, and remediation progress
• Partner cross-functionally with Product, Technology, and Operations to validate issue findings, identify technical or process gaps, and drive appropriate corrective actions and improvements
• Prepare and present strategies, insights, and business reviews to leaders and broader stakeholder groups
• Support core APL Operations responsibilities, including APL configuration and maintenance, readiness, testing, quality controls, issue remediation, and continuous improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may…