Client Success Manager, Enterprise

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you.

As
Client Success Manager, Enterprise
, you’ll ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to drive client satisfaction and end user engagement.

• Lead clients through a successful implementation, from onboarding to product configuration and support.
• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
• Develop and maintain project timelines for both clients and internal teams.
• Provide training, user documentation, and educational resources in partnership with Marketing.
• Serve as the internal client advocate, ensuring deadlines and requirements are met.
• Build strong relationships with key stakeholders to drive product adoption.
• Track engagement metrics and demonstrate ROI to clients through strategic positioning.
• Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
• Partner with Relationship Management to facilitate seamless contract renewals.

Location:
Remote, United States

We’re excited to meet candidates who have many of the following qualifications:

• 4+ years of client-facing experience in the healthcare industry
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learner with problem-solving skills and the ability to work independently.
• Comfortable in a fast-paced, evolving environment.
• Process improvement mindset.
• Experience managing technical implementations, such as SSO integration.

The anticipated total compensation for this role is $90,667 - $137,520 depending on factors such as experience, skills, location, and internal equity.

Our total compensation package may include:

• Base salary
• Equity (where applicable)
• Annual bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.

In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid parental leave
• Professional development and learning opportunities
• Wellness and mental health resources
• Remote work support and home office stipend (where applicable)

At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.

• Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.
• Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.
• Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy…