Lead, Business Process Enablement

The Service Excellence organization within Global Employee Services (GES) is seeking a strategic, collaborative, and business-focused Lead, Business Process Enablement
.

This role leads the design, implementation, and governance of our overarching global business process architecture framework and daily operations across our worldwide service delivery organization. Working within program objectives, you will take ownership of defining process architecture standards, establishing operational consistency, and maintaining governance cadences that support the scalable growth of GES.

Operating at an enterprise scale, this role navigates complex, multi-regional operational landscapes where business processes are deployed iteratively as technology matures and business risk tolerance expands. A critical strategic imperative is architecting the end-to-end operational boundary lines and workflow handoffs between Managed Service Providers (MSPs) and Fed Ex personnel, ensuring accountability, service quality, and seamless operational continuity.

You will serve as the senior strategic bridge between operational leaders (Global Process Functional Owners) and enterprise technology teams ensuring business operating models and end-to-end employee journeys are clearly architected, governed, and enabled through core platforms.

You will regularly partner with IT Product Owners, enterprise architects, and systems developers; however, your core expertise lies in business process strategy, operational excellence, vendor-Fed Ex operational design, cross-functional stakeholder alignment, and documentation governance.

• Design, implement, and govern the global business process framework and documentation standards across GES service towers, establishing consistent modeling rules, quality criteria, and review cadences.
• Lead daily process operations: oversee intake for documentation updates, coordinate maintenance workflows across towers, and ensure operational continuity.
• Direct the enterprise process repository strategy, ensuring assets are centralized, intuitive to navigate, audit-ready, and maintained in an evergreen state globally.
• Establish process health scorecards, maturity benchmarks, and governance metrics for reporting to Service Excellence and GES leadership.
• Drive operational alignment and maintain structured documentation standards within program scope and strategic objectives.

• Architect the global process interfaces, governance rules, and boundary handoffs between external Managed Service Providers (MSPs) and internal personnel.
• Establish standardized frameworks for operational accountability, SLA handoffs, and issue resolution across partner and internal teams.
• Partner with Vendor Management, GPFOs, and operational leaders to govern and document service transitions and statement of work (SOW) ope rationalizations.

• Act as the lead operational liaison to HR Technology and IT teams, ensuring technology initiatives directly enable documented business processes and operating models.
• Partner with technical teams to validate end-to-end integration flows and operational triggers across Workday, Service Now, and Odyssey, safeguarding business handoffs and service tiering.
• Oversee operational readiness to ensure operational teams, GPFOs, MSP partners, and Fed Ex personnel receive updated SOPs and procedural guidance ahead of major system deployments.

• Serve as a trusted advisor to Global Process Functional Owners (GPFOs), Talent Acquisition leads, Workforce Planning, HR Technology, and Total Rewards leaders to shape operational workflows.
• Facilitate consensus across functional and regional priorities, resolving cross-boundary handoff friction among executive stakeholders.
• Synthesize complex operational dependencies into structured business cases, executive updates, and governance roadmaps.

• Bachelor's degree in computer science, engineering, information systems and/or equivalent formal training or work experience

• Five (5) years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirement.

Global Delivery Model & MSP Expertise: Demonstrated success architecting, standardizing, and governing…