Account Manager

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for:
We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.

What you can expect:
You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at:

As an Account Manager at HMA, you are the trusted partner for both clients and brokers building strong, lasting relationships and ensuring everyone feels supported. You’ll work closely with clients who have self‑funded health plans, guiding them through the complexities and helping them maximize the value of their strategies. At the same time, you’ll manage broker relationships, keeping them aligned and empowered to deliver the best outcomes for their clients.

Beyond retention and engagement, you’ll serve as the clear voice of clients and partners within the organization, making sure their needs are represented and acted on.

• Serve as the primary strategic relationship owner for an assigned portfolio of clients and broker/consultant partners, building trusted relationships and ensuring clients understand the value HMA delivers through its services, solutions, and partnerships.
• Lead the development and execution of account strategies focused on client satisfaction, retention, growth, and long-term partnership, proactively identifying risks, opportunities, and evolving client needs.
• Own the renewal strategy and process for assigned accounts, including preparation, internal coordination, client and broker discussions, solution recommendations, and execution of renewal deliverables.
• Conduct regular client business reviews and strategic touchpoints, using plan performance, utilization, service trends, and other available data to identify insights, recommend solutions, and demonstrate HMA’s impact and value.
• Develop a strong understanding of each client’s business objectives, benefit strategy, workforce needs, and plan priorities to provide consultative recommendations tailored to their organization.
• Identify opportunities to introduce additional HMA products, services, and solutions that address client needs, improve the member experience, support cost management, or strengthen overall plan performance.
• Represent Client Success throughout the sales-to-implementation lifecycle, including participation in finalist presentations, implementation activities, client onboarding, and transition to ongoing account management.
• Partner cross-functionally with teams across HMA to resolve complex client issues, coordinate priorities, and ensure commitments are delivered, serving as the voice of the client…