Business Improvement Manager

## Business Improvement Manager Apply:
This position is a hybrid of office/remote working:
United Kingdom - Milton Keynes:
GB:
London - SJS:
GB:
Sunbury - ICBT:
Full time:
Posted Today:
End Date:
November 13, 2026 (6 days left to apply):
RQ117673
** Job Family Group:
** Project Management Group
*
* Job Description:

*** Please note that roles based out of SJS or Sunbury will move to Timber Square, Southwark, from Q4 2027
* ** About the role
** bp pulse is now part of bp’s integrated Mobility & Convenience (M&C) UK business, operating in a rapidly evolving market where our ability to match and own the pace of change is central to delivering bp’s strategy. This role is critical in enabling the M&C UK business to continually strengthen our performance, optimise our operational processes and help move bp pulse into a controlled BAU operating mode within the wider integrated business.

You will be accountable for identifying and delivering targeted step‐change improvements and ongoing enhancements in business efficiency, processes and reliability directly supporting our ambition to scale fast, operate safely and deliver brilliant business outcomes

With our aspiration to provide a best‐in‐class service, this role is an integral part of a high‐performing team focused on delivering an adventurous benefits roadmap across the business. Your work will help unlock value, reduce complexity, improve service quality and enable bp pulse and the wider M&C UK business to grow in line with bp’s strategic priorities
** What you will deliver
** You will work on a variety of projects across the integrated M&C UK operating model, including bp pulse.  The outcome is ultimately to help deliver a scalable, cost effective and winning business.  The results will vary from project to project but will cover one or more of the below:
* Identify and deliver measurable improvements in business efficiency, cost performance, and process effectiveness across priority areas.
* Support and lead on specific process optimization across lead to cash and purchase to pay processes.  Deploying clear improvements, RACIs and control metrics
* Produce clear, future‐state process designs that support scalable operations and improved business outcomes.
* Deliver an agreed benefits roadmap that generates validated commercial outcomes reported clearly to senior leaders.
* Lead successful cross‐function on change/project initiatives that land optimally and deliver intended business results.
* Provide high‐quality insights and recommendations from data and analysis to advise prioritisation and decision‐making.
* Build strong customer alignment across functions, enabling effective collaboration, prioritisation, and delivery of improvements.
* Contribute to a stronger continuous improvement culture by role‐modelling behaviours and uplifting improvement capability across teams.  
** What you'll need to be successful
*** Validated ability in a business analyst, business improvement, continuous improvement or change & transformation capacity
* High IQ / High EQ individual who can balance the need for forensic analysis and objective business cases within a highly fluid and dynamic environment
* Experienced across multiple delivery methodologies, i.e. agile, waterfall, scrum etc
* Experience defining & delivering change
* Proven track record of operating in high-intensity environments with time critical pressures
* Self-starter mentality with drive and motivation whilst also being an exceptional communicator who works well within a multidisciplinary team
* Positive personality, with energetic working style and very strong resilience
* Combination of structured/comprehensive thinking with tangible/pragmatic execution
* Passionate about continuous improvement, process efficiency …