Forward Deployed Consultant

Location: New Jersey
- New York City Metro
- Remote, Illinois
- Chicago, Virginia
- Washington DC Metro
- Remote, New York
- New York, Georgia
- Atlanta

Remote Type: Remote Home-Based

Time Type: Full time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Own the roadmap for Life Sciences process blueprints and AI-native accelerators, balancing strategic direction with near-term execution needs across the LSC portfolio
• Own the feature lifecycle for LS-specific blueprint components from discovery through launch and iteration
• Identify operational inefficiencies, manual processes, and automation opportunities across Life Sciences customer workflows — including HCP/HCO engagement, field force, clinical operations, and revenue cycle

• Partner with Life Sciences customer-facing leaders to map and analyze customer requirements for new AI-native solutions
• Build solution blueprints and workflow automations using current Agentforce and LSC platform capabilities
• Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions appropriate for regulated Life Sciences environments
• Validate, test, and iterate blueprints for accuracy, consistency, and performance against LS customer acceptance criteria

• Translate high-level strategic goals and Life Sciences customer requirements into clear PRDs, user stories, and technical acceptance criteria
• Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
• Document solution architecture, demonstrations, and implementation guidelines — including Steel Thread validation in support of go-live readiness across Hub accounts

• Conduct user interviews and quantitative analysis to understand Life Sciences customer pain points and identify accelerator opportunities
• Act as the voice of the LS customer within the Agentforce development process, feeding structured insights to Product Engineering and the Hub's product feedback loop

• Partner with Engineering and Design to ensure technical feasibility and intuitive user experiences for Life Sciences personas
• Provide structured feedback to Product Managers on feature gaps needed to support LS-specific scalability and compliance requirements
• Support rollout and enablement of blueprint solutions across Hub teams, GDC delivery resources, and SI partners (Deloitte, Slalom, and others)
• Collaborate across the Ecosystems pillar on partner readiness and SI blueprint adoption

• 3 to 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Experience building or deploying external-facing products in enterprise B2B SaaS environments
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies, with demonstrated application in Life…