Global Account Director; Supply Chain Solutions

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

This is a remote position for applicants based in Canada or the US.

The Global Account Director is responsible for driving business transformation, long-term value, and growth for Kinaxis' largest global enterprise customers. This role leads the development and execution of global account strategies, leveraging deep expertise in SaaS solutions, end-to-end supply chain management, and strategic consulting. The Global Account Director will influence executive stakeholders, manage complex global relationships, orchestrate cross-functional teams, and collaborate closely with Sales on Next-Sell opportunities.

This role is responsible for influencing Net Revenue Retention (NRR) and generating Sales Qualified Leads (SQLs) through strategic opportunity identification.

• Orchestrate and lead Kinaxis’ relationships with key global stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain.
• Develop and implement a governance model to manage global enterprise accounts, ensuring consistent delivery of high-value solutions.
• Lead the cross functional Kinaxis team, leveraging the expertise from Product Management, Customer Success, Support, Professional Services, and integration partners to develop a unified strategy that drives customer transformation and meets business objectives.
• Partner closely with Sales and Renewals teams to create joint account plans, identify and qualify expansion opportunities, and drive growth through SQL generation and conversion.
• Influence NRR performance by driving adoption, enabling retention readiness, and identifying expansion triggers across your portfolio.
• Oversee light commercial responsibilities, including tracking and managing licenses, users, and scenarios to enhance account value and drive growth.
• Act as a primary liaison between Kinaxis and the customer’s executive leadership, delivering insight into how Kinaxis solutions can address evolving business challenges.
• Influence and negotiate for roadmap alignment with customers, ensuring that Kinaxis innovations are prioritized to meet strategic business goals.
• Champion change management initiatives to ensure seamless solution adoption across all levels of the customer organization, enabling full business transformation and value realization.
• Collaborate with customers to define and track customer-specific KPIs and business impact metrics, providing strategic recommendations to support value realization and continued expansion.
• Manage escalations swiftly and effectively, collaborating with internal teams to develop rapid-response strategies that preserve customer trust and satisfaction.

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred.
• 10+ years of experience managing Forbes Top 100 and global accounts, with a proven track record of leading high-impact, strategic client relationships and driving business transformation.
• Exceptional leadership, communication, and collaboration skills with the ability to influence executive stakeholders and build consensus across cross-functional teams.
• Demonstrated success working with cross-functional teams and orchestrating multi-region enterprise strategies that deliver both retention and growth.
• Strong Expertise in Supply Chain…