Sales Support Specialist

We are seeking a Sales Support Specialist to join our federal team. Join a collaborative, customer-focused team in a fast-paced environment where your contributions directly support mission-critical government and commercial projects. This role offers the opportunity to work closely with experienced sales and operations professionals, build valuable expertise in federal contracting and sales support, and make a meaningful impact on customer success and business growth.

At Johnson Controls, we support our nation’s most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.

Location:

Remote / Virtual (work from home). Must be based in the DMV/Washington D.C. Metro area (DC/MD/VA).

• Eligible for benefits on first day of employment.
• Vacation: 3 weeks of paid vacation, 5 sick days, 3 floating holidays, and 10 standard holidays per calendar year.
• Travel Required:
  
  Limited; primarily only local travel.

As a Sales Support Specialist
, you will:

• Serve as the primary point of contact for government agencies, Department of Defense (DoD) contractors, and commercial customers, supporting both existing and prospective accounts
• In partnership with Government Account Managers and Sales Representatives, this role supports the full customer lifecycle, including proposal development, pricing administration, contract coordination, project bookings, billing resolution, and post-sale service support
• Act as a key liaison between customers and internal teams, including Sales, Project Management, Procurement, Billing, Operations, and Customer Service, ensuring a seamless customer experience and efficient execution of business processes
• Work in a fast-paced environment supporting sales operations from quote creation through project completion and closeout

• Highly organized, detail-oriented, and capable of interpreting data, navigating complex procedures, exercising sound judgment, and making timely decisions to resolve issues.
• Strong knowledge of Microsoft Excel
• Experience supporting federal government customers and contracts.
• Knowledge of Physical Security, GSA schedules and federal procurement processes.
• Experience with proposal management, pricing administration, and contract support.
• Familiarity with project setup, bookings, procurement, and order management workflows.
• Experience developing and maintaining sales reports, performance metrics, and operational dashboards.
• Ability to interpret and follow complex policies, procedures, and compliance requirements.
• Strong organizational, prioritization, and time-management skills.
• Ability to manage multiple projects and competing deadlines simultaneously.
• High degree of accuracy in documentation, data entry, and reporting.
• Excellent customer service and relationship management skills.
• Strong communication and collaboration skills with internal and external stakeholders.
• Self-motivated with the ability to work independently and exercise sound judgment.

• Proficient in Microsoft Office with strong emphasis on Excel, Word, Outlook.
• Strong keyboarding and typing skills with high level of accuracy and attention to detail.
• Ability to multi-task and establish work priorities.
• Excellent written and verbal communication skills coupled with demonstrated judgement skills.
• Knowledge of Deltek Costpoint, Federal Systems Estimator, CPW
• Understanding of Government regulations to include FARs/DFARs.
• Strong product knowledge of integrated systems and…