Manager, Product Operations; Remote

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Product Operations Manager plays a critical role in ensuring the seamless execution and continuous improvement of product development and delivery processes within the Product Management team. Reporting to the Sr. Director of Product Management, this strategic and hands-on position is instrumental in optimizing SUFS product operations, collaborating cross-functionally to deliver high quality solutions that align with our organization’s goals and stakeholder expectations.

The Product Operations Manager will drive process optimization, strategic planning, product planning and product delivery / status management to achieve operational excellence.

Location :
Remote (United States)

• Act as a liaison between Product Managers and various departments to ensure effective communication and alignment throughout the product development lifecycle.
• Coordinate and facilitate regular product development meetings to review progress, address roadblocks, and prioritize tasks.
• Create and maintain roadmaps and delivery plans for product development initiatives, outlining tasks, timelines, and dependencies.
• Lead the coordination and execution of product launches, collaborating with marketing, sales, and customer support teams to ensure a seamless release.
• Establish and maintain a release calendar to manage product updates, hot-fixes, and new feature releases.
• Conduct post-launch evaluations and gather feedback to drive continuous improvement in the launch and release process.
  
  Foster effective communication and collaboration among different teams involved in product development and operations.
• Collaborate with customer support to ensure a smooth transition from development to support phases.
• Drive quarterly product planning process between Product and IT teams.
• Identify inefficiencies and bottlenecks in product development processes and propose actionable solutions to enhance productivity and quality.
• Implement and maintain standardized workflows and documentation to streamline product operations.
• Utilize data-driven insights to make informed decisions and guide product development strategies.
• Prepare regular reports on key performance indicators (KPIs) related to product operations and identify areas for improvement.
• Monitor and track progress against product milestones, identifying risks and proposing mitigation strategies as needed.
• Identify and assess potential risks related to product development and implement measures to mitigate those risks.
• Develop contingency plans to address unexpected challenges that may arise during product development.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities.

• Requires a bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of three years' product operations experience.
• Must be articulate, a…