Commission & Sales Operations Administrator

ABOUT ORR

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.

Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of.

Learn more about our company culture here.

The Commission & Sales Operations Administrator is responsible for administering company sales commissions, supporting sales reporting and analytics, and providing Salesforce (SFDC) administration and Sales Operations support.

This role works closely with Sales, Finance, Operations, and Leadership to ensure accurate commission calculations, reliable sales reporting, strong CRM data quality, and effective Salesforce administration. The position requires strong Excel skills and the ability to combine and reconcile data from Salesforce and Odoo for booking, commission, and sales performance reporting. This is a remote position, with a preference for candidates based in the Eastern time zone.

• Generate monthly booking reports using Salesforce and Odoo data.
• Reconcile booking information between systems.
• Calculate commissions according to company compensation plans.
• Review sales splits, adjustments, exceptions, and commission eligibility.
• Investigate and resolve booking and commission discrepancies.
• Maintain commission calculation files, supporting documentation, and audit records.
• Prepare commission summaries for Finance and Leadership.
• Support commission audits and compensation reviews.

• Support Salesforce users, permissions, profiles, and access requests.
• Maintain Salesforce data quality, fields, picklists, page layouts, and other administrative configurations.
• Create and maintain Salesforce reports and dashboards.
• Support testing and deployment of Salesforce enhancements.
• Assist with user training, documentation, and adoption.
• Monitor pipeline, forecast, bookings, quota attainment, and sales performance reporting.
• Support quota, territory, lead, opportunity, and booking administration.
• Assist with CPQ, quoting, and sales process improvements.
• Identify opportunities to automate and improve Sales Operations processes.

• Perform CRM data audits and identify data quality issues.
• Support KPI, dashboard, and recurring leadership reporting.
• Provide ad hoc analysis for Sales Leadership and Finance.
• Support basic Salesforce Account Engagement (Pardot) activities, including prospect data, lists, campaigns, lead management, and Salesforce synchronization.

• 2+ years of experience in Sales Operations, Commission Administration, Revenue Operations, Salesforce Administration, Financial Analysis, or a related field, required.
• Experience working with CRM and/or ERP systems, required.
• Hands-on Salesforce Sales Cloud administration experience, preferred.
• Salesforce Certified Administrator certification or progress toward certification, preferred.
• Experience developing Salesforce reports and dashboards, preferred.
• Experience with Salesforce Account Engagement…