Specialized Roles:
Transformation Engagement Manager
Listing for:
Crawford & Company
Full Time, Remote/Work from Home
position
Listed on 2026-11-11
Job specializations:
-
Business
Change Management, Operations Management
Job Description & How to Apply Below
Remote Anywhere in the U.S. Travel Required
Are you passionate about driving business transformation and solving complex challenges? We're seeking a Transformation Engagement Manager to lead strategic, cross-functional initiatives that improve business performance, operational effectiveness, and client and employee experiences.
What You'll Do- Lead enterprise transformation and process improvement initiatives.
- Partner with executives and business leaders to identify opportunities and deliver sustainable solutions.
- Analyze business performance, define future-state processes, and drive measurable results.
- Lead cross-functional teams through change, innovation, and continuous improvement.
- Develop and mentor a team of transformation professionals.
- Utilize data, financial insights, and business metrics to support decision-making and value creation.
- Bachelor's degree or equivalent experience.
- 7+ years of experience in business transformation, consulting, operational excellence, or related fields.
- Strong leadership, executive communication, and stakeholder management skills.
- Experience leading complex, cross-functional projects and teams.
- Strong analytical, financial, and problem-solving capabilities.
Remote Anywhere in the United States
Travel:
Travel required based on business needs and project engagements.
- Fully remote anywhere in the U.S.
- High visibility with executive leadership
- Opportunity to shape business strategy and drive meaningful impact
- Collaborative, innovative, and growth-focused environment
- Bachelor's degree in Business Administration, Operations Management, Finance, Engineering, or a related field.
- Equivalent work experience will be considered.
- 8 or more years of progressive experience in Business Transformation, Operational Excellence, Management Consulting, Program Delivery experience, or a related discipline
- 4 or more years leading complex, cross-function initiatives
- Personal responsibility for leading the implementation and governance of two or more complex, cross-functional initiatives from planning through stabilization and transition to business ownership
- Experience using data-driven strategies, performance measures, and business insights to improve operational performance and confirm results.
- Demonstrated ability to lead multidisciplinary teams and influence executives and stakeholders in a complex, matrixed organization.
- Strong project management skills developed through managing cross-functional engagements or projects, including scope, resources, timelines, dependencies, risks/controls, and outcomes.
- Demonstrated experience directly managing and developing employees, including performance management, coaching, capability building, and assignment of resources across complex initiatives.
- Ability to assess and redesign processes, delivery models, procedures, and workflows to improve business performance.
- Strong analytical and financial acumen, including data analysis, KPI design, business case development, benefits measurement and value realization identification.
- Skilled in stakeholder and executive facilitation, interviewing, negotiation, and conflict resolution.
- Excellent written, verbal, and executive communication skills, including procedure writing, storytelling, and presentation development.
- Proficient in Business Process Model and Notation (BPMN) process documentation standards, with experience doing walk throughs of complex end-to-end processes.
- Strong problem-solving and root cause analysis skills, with the ability to connect issues across processes, people, technology, data, risk, and controls.
- Experience leading issue remediation and aligning policies, procedures, processes, and operational requirements.
- Ability to support workflow automation, tool adoption, knowledge management, and sustainable implementation.
- Ability to develop solutions to complicated issues using abstract thinking in new or complex situations.
- Build trust, anticipates the impact of change on stakeholders, and provides the guidance and support needed to promote readiness, engagement, and sustained adoption.
- One or more relevant certifications, such as PMP, Lean Six Sigma, or a comparable certification in project management, process improvement, transformation, or change management is preferred.
- Occasional travel and participation in meetings or implementation activities outside standard business hours may be required based on engagement needs.
- Conduct thorough analyses of…
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