Bilingual Property Management & Maintenance Coordinator English​/Spanish | Remote | U.S. Time

Neighborhood Management Group (NMG) manages more than 150 single-family rental homes across the Greater Jackson, Mississippi metro area. We are committed to responsive maintenance, accurate records, and clear communication with every resident and property owner.

We are seeking an experienced, bilingual coordinator to manage the administrative and maintenance workflows that support our portfolio. Working remotely with our Jackson team, you will keep work orders moving, maintain accurate financial records, and ensure residents, contractors, and team members stay informed.

This role requires strong organization, sound judgment, consistent follow-through, and demonstrated proficiency using AI tools to support daily operations.

• Receive and triage maintenance requests submitted through the resident portal, email, and text, classifying them as emergency, urgent, or routine.
• Gather descriptions, photos, and videos from residents to support remote troubleshooting and repair planning.
• Schedule our in-house maintenance crew and approved HVAC, plumbing, electrical, and other subcontractors, and coordinate access with residents.
• Create, update, and close work orders and related contracts in Buildium.
• Confirm completed repairs with residents and follow up on recurring or unresolved issues.
• Develop and maintain troubleshooting guides in our maintenance coordination platform.
• Post rent payments in Buildium and work with bookkeeping to resolve discrepancies.
• Record vendor and utility bills, receipts, and labor and material costs in Buildium and the transaction log.
• Review accounts receivable weekly and maintain an accurate delinquency tracker.
• Send delinquency notices in accordance with company policy and applicable Mississippi landlord-tenant requirements.

• Maintain the court hearing calendar and organize case documentation before each hearing.
• Track payment agreements and case outcomes, and communicate updates to the team.
• Maintain accurate digital key and storage logs in coordination with the field team.
• Respond to prospective resident inquiries by phone and email and route them to our leasing agent.

• Use company-approved AI tools regularly to draft communications, organize information, develop troubleshooting resources, and improve administrative workflows.
• Review AI-generated content for accuracy and appropriateness before using or sharing it.
• Protect confidential resident, owner, and financial information when working with AI tools.

• Emergency maintenance requests acknowledged within one hour.
• Payments, bills, and receipts recorded within 24 hours.
• Routine work orders closed within seven business days.
• Accurate, up-to-date records and timely communication throughout each workflow.
• Effective, responsible use of AI tools to improve efficiency and work quality.

• At least two years of experience in property management administration, maintenance coordination, or a similar operations role.
• Full professional proficiency in written and spoken English and Spanish.
• Required:proficiency with Microsoft 365 or Google Workspace and AI assistants such as ChatGPT, Copilot, or Gemini, including writing clear prompts, verifying results, and protecting confidential information.
• Hands-on experience with Buildium, App Folio, Yardi, Rent Manager, or a comparable property management platform.
• Intermediate Excel skills and working knowledge of accounts receivable, payment posting, and reconciliation.
• Familiarity with residential maintenance issues and trades.
• Strong written communication, attention to detail, and dependable follow-through.
• Discretion when handling resident, owner, and financial information.
• Reliable high-speed internet and a dedicated workspace.

• Experience with Vendoroo or a similar maintenance automation platform.
• Experience supporting eviction proceedings or other court-related administrative work.
• Knowledge of Mississippi landlord-tenant law.

• Remote work, Monday through Friday, during U.S. Central Time business hours, with availability for after-hours maintenance emergencies.
• Competitive pay based on experience, with an annual performance review.
• Paid time off in accordance with company policy.
• Full onboarding and training on Buildium and NMG's internal systems.

Neighborhood Management Group is an equal opportunity employer. All qualified applicants will receive consideration without regard to…