Senior Product Manager, Fuller Equip

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FULLER Equip Regular Full-Time Staff Exempt Houston, TX, US

8 days ago Requisition

Fuller Equip , a mission-driven online learning platform within the Leadership Formation Division of Fuller Theological Seminary, seeks a Senior Product Manager. Fuller's mission is to provide indispensable formational education to diverse Christian leaders everywhere. Equip's unique strategy to come alongside churches and ministries, offering Fuller’s theological depth and authority through a training system they can easily implement so people can lead with competence and confidence in their context and calling.

We seek an individual passionate about helping people transform their lives, who is ready to engage in work filled with meaning and purpose, and who can build industry-leading product experiences that truly increases human flourishing.

Fuller is one of the largest multidenominational seminaries in the world and Equip seeks to make formational education and training accessible to every Christian around the world, beyond those seeking traditional academic degrees. Equip currently offers on-demand access to guided formation and leadership development courses, as well as the option to add instructor review and professional certification. We're currently focused on building a church-based, organization-level subscription model to bolster the leadership development of the Church by training pastors, ministry leaders, and volunteers with seminar-quality, accessible digital and group training.

The ideal candidate will embody the following characteristics:

• Align with Fuller's values and vision and embody them in our work.
• Bring order and simplicity to complex challenges.
• Seek to deeply understand end users, what motivates them and how Equip fits into their lives, hopes, and challenges.
• Be relentless in ensuring every detail of the product experience reflects the core brand values, beautiful and intuitive design, value-adding functionality, and life-impacting change.
• Thrive in an environment that challenges assumptions.
• Take a rapid, iterative approach to bringing solutions to life.
• Be a committed Christian, passionate about applying faith to life and work.

The Senior Product Manager has two primary areas of responsibility:

• Execution & Delivery
• Serve as a key thought partner and close collaborator on major strategic topics (including definition and alignment of the vision, strategy, and roadmap) with the Executive Director and other senior leaders.
• Collaborate with Equip team, Leadership Formation Division (LFD) colleagues, faculty and staff across Fuller's two schools, and broader stakeholders to provide product and strategic leadership that results in delighted customers.
• Own the areas of user research, user-centered design, product strategy, product roadmap and functionality, product iteration, subscription and pricing strategy, and user engagement and retention.
• Collaborate with in-house pedagogical experts to translate core customer needs into thoughtfully designed, intuitive products through an iterative learning approach.
• Collaborate closely with Equip's engineering, creative, and content teams to build the right components.
• Working alongside LFD leadership, spearhead direction and structures for greater diversity, inclusion, and equity across Equip's procedures and offerings.
• Guide the production of all necessary wireframes, mockups, prototypes, graphic elements, etc. needed to explore, design, and launch products.
• Collaborate with the branding and marketing team on strategic marketing plans for each product or product lines.
• Communicate new learning and contribute product ideas and modes of delivery to relevant faculty and staff projects in other areas of the seminary.
• Own critical product architecture decisions including account and organizational data structure, user roles and permissions, and subscription/pricing models that anchor cross-functional build decisions.
• Evaluate and prioritize iterations and software integrations that extend Equip's value for organizational customers.

• Able to operate as the primary product manager, directing other team members and contractors as the team grows.
• Lead human-centered design thinking process, user testing and listening, small group discussion/co-creation sessions, and live…