Administrative Specialist II - Specialty Electronics

Pay Range: $19.47 - 23.65 hourly

Provide administrative and operational support for Specialty Electronics sales and installation services. This role coordinates installation schedules, supports customers and sales teams, and helps ensure projects are completed efficiently while delivering an exceptional customer experience. This is a remote position requiring the candidate to reside in NE, IA, KS, MO or TX.

• Coordinate:
  Schedule installations, manage installer calendars, and optimize routes based on availability, skill level, and project requirements
• Review:
  Verify installation orders for payment, product availability, and job readiness while collaborating with internal partners to keep projects on track
• Support:
  Serve as a primary point of contact for customers by handling service inquiries, resolving issues, and processing credits, returns, exchanges, and cancellations
• Collaborate:
  Partner with sales, inventory, warehouse, receiving, merchandising, and installation teams to ensure seamless communication and execution
• Manage:
  Maintain installation documentation, installer notes, invoicing, inventory tracking, and stocked van inventory to support daily operations
• Resolve:
  Provide post-installation support by identifying solutions, coordinating vendor returns, and securing parts needed to complete customer projects

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

• High school diploma/G.E.D.preferred
• 2 - 3years retail sales and/or customer service experience
• Professional, neat, clean-cut appearance
• Excellent communication and customer service skills
• Knowledge of products sold,and installation process required
• English/Spanish bilingual speakers preferred
• Pre-employment screening includes, but isn’t limited to, criminal background check

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