Systems Lead, AI-Driven Ops; Remote

Vital Source Technologies seeks a Knowledge Systems Manager to own knowledge management for Customer Success Operations. You will establish governance, coverage, and content standards to support AI-assisted search and retrieval, ensuring accurate results and reliable content sourcing.

You will drive a lifecycle policy, taxonomy, and quality framework, coordinating with teams and contractors to deliver scalable knowledge assets and measurable improvements in case deflection and first-contact

Join us at Vital Source Technologies as our next Knowledge Systems Lead, AI-Driven Ops (Remote) in United States.

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This posting is for the Knowledge Systems Lead, AI-Driven Ops (Remote) role at Vital Source Technologies, based in United States.