Senior Account Manager

Spectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth.

Spectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations.

Headquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11-time Inc. 5000 honoree and a member of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

The Senior Account Manager (Sr AM) is a strategic leader responsible for the autonomous management and expansion of the company’s highest-value client portfolios. This role serves as a key business advisor, exercising independent judgment to align client business objectives with Spectrio’s long-term growth strategies. The Sr AM has the authority to design solutions, negotiate contract terms, and lead cross-functional initiatives that directly impact the company’s financial health and market standing

• Client Relationship Management:
  • Strategic Advisory: Serve as the primary strategic consultant for senior-level stakeholders, making high-level recommendations that influence client business infrastructure and Spectrio service adoption.
  • Policy & Strategy Development: Independently create and implement strategic account plans that define the roadmap for revenue growth and long-term account health.
  • Business Evaluation: Conduct independent assessments of client business models to anticipate industry shifts and proactively pivot the account strategy to maintain a competitive advantage.
  • Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success.
  • Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement.
• Strategic Account Growth:
  • Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products.
  • Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion.
  • Operations Leadership & Authority
    • Negotiation Authority
      :
      Exercise the authority to negotiate and finalize contract renewals, pricing adjustments, and service level agreements (SLAs) within established organizational parameters.
    • Cross-Functional Direction:
      
      Collaborate with internal teams (sales, marketing, product) in the execution of complex deliverables, possessing the authority to re-prioritize resources to ensure project success.
  • High-Level Service Delivery:
    • Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development.
    • Ensure timely and successful delivery of solutions that align with client goals and exceed expectations.
    • Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course.
    • Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively.
  • Client Support & Solutions:
    • Provide proactive communication, keeping clients informed of updates, new products, and service enhancements.
    • Develop customized solutions and…