Account Technician - Child Support

Under the supervision of the Human Services Supervisor
- Child Support, the Account Technician
- Child Support performs a variety of accounting duties related to the Child Support Program and fiscal operation of the department.

Hours: 8:00 am - 4:30 pm Monday through Friday.

Remote: Application for remote work part time to be considered after 6 months in the position and successful training.

Outagamie County offers a comprehensive benefits package which includes being a part of the Wisconsin Retirement System Pension.

The Outagamie County Employee & Family Clinic is at no cost to Outagamie County employees and dependents (ages 12 months and older; PT age 13 & up) enrolled in a County health insurance plan. Health coaching is available at no cost to all employees. Health coaching is also available to dependents (age 12 yrs and up) enrolled in a County health insurance plan.

Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Enters court orders for child support obligations in the State automated system.
• Contacts NCP requesting information to reconcile percentage orders.
• Computes arrearages and drafts court orders determining arrears.
• Explains financial computations to customers, attorneys and the courts; testifies in court as necessary.
• Enters adjustments to the State automated system as required by court and reconciliations.
• Issues wage withholding documents to employers.
• Reconciles the State automated system to the records provided by court and clients.
• Provides customer service to custodial and non-custodial parents, employers, and other HHS Divisions as needed.

• High school graduate or GED with additional training in accounting and bookkeeping.

• Associates Degree preferred.

• At least three years work experience in accounting including experience with automated systems.

• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

• Knowledge of accounting and business mathematics.
• Knowledge of office procedures, grammar and spelling.
• Maintain a good working relationship with co-workers and other department employees.
• Use sound judgment and make independent decisions.
• Follow written and oral instructions and interpret complex court orders.
• Maintain accurate records and prepare clear, concise reports.
• Ability to maintain confidentiality and accountability.
• Ability to walk, stoop, climb, bend, stretch; push, pull and lift up to 20 pounds, understanding and utilizing proper body mechanics.