Senior Lead Product Manager, ITSM & AI; Remote

Humana seeks a seasoned product leader to own the Service Operations portfolio, spanning Incident, Major Incident, Problem and Knowledge Management. You will drive Service Now enhancements, define roadmaps, write user stories, and coordinate cross-functional teams to deliver platform capabilities.

You will evaluate generative and agentic AI, automate workflows, and translate operational needs into scalable processes. This role emphasizes data-driven decisions and enterprise-scale impact.

This posting is for the Senior Lead Product Manager, ITSM & AI (Remote) role at Humana, based in OR, United States.

Join us at Humana as our next Senior Lead Product Manager, ITSM & AI (Remote) in OR, United States.

We are currently recruiting a Senior Lead Product Manager, ITSM & AI (Remote) for our team in OR, United States.

This is a great role to take on the Senior Lead Product Manager, ITSM & AI (Remote) role at Humana.