Cata Cases Manager

Remote | Full-Time | Eastern Time (ET) Business Hours

We are seeking an experienced, detail-oriented Operations Manager – Campaign Operations to oversee daily operational activities, campaign execution, vendor coordination, data accuracy, and performance reporting.

This is a hands-on management position for a proactive professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate has demonstrated success managing complex workflows, coordinating cross-functional teams, improving operational efficiency, and maintaining high standards of accuracy and accountability.

The Operations Manager will play a key role in ensuring campaigns are executed efficiently, vendors meet expectations, operational processes remain organized, and leadership has clear visibility into performance and potential risks.

Operations & Campaign Management

• Oversee daily operational activities, campaign schedules, deliverables, and execution timelines.

• Manage workflows from initial data requests and preparation through campaign coordination, delivery tracking, and reporting.

• Establish priorities, assign responsibilities, monitor deadlines, and ensure timely completion of deliverables.

• Identify operational bottlenecks, resolve issues, and implement process improvements.

• Maintain accurate operational records, documentation, and project status updates.

Vendor & Cross-Functional Coordination

• Serve as a primary point of contact for assigned external vendors and service providers.

• Coordinate vendor requests, pricing, project specifications, deliverables, and turnaround expectations.

• Monitor vendor performance, investigate discrepancies, and ensure timely resolution of operational issues.

• Collaborate with internal departments, including Operations, Product, Technology, Quality Assurance, and other supporting teams.

• Maintain professional relationships and communicate expectations clearly.

Data Management & Quality Assurance

• Oversee data preparation, validation, reconciliation, and quality-control processes.

• Review data for accuracy, completeness, duplicates, formatting issues, and inconsistencies.

• Reconcile records across multiple sources and maintain accurate tracking systems.

• Establish standardized quality-control procedures to reduce errors and rework.

• Ensure confidential information is handled securely and in accordance with applicable policies and approved procedures.

Team Leadership & Workflow Accountability

• Coordinate assigned team members and cross-functional contributors to ensure operational priorities are met.

• Delegate tasks, monitor progress, and provide clear instructions and constructive feedback.

• Support training, documentation, and consistent adherence to established procedures.

• Identify opportunities to improve team productivity and workflow efficiency.

• Escalate performance concerns, resource constraints, and operational risks to leadership when appropriate.

Process Improvement & Systems Management

• Maintain project management platforms, workflow trackers, standard operating procedures (SOPs), and operational checklists.

• Evaluate existing processes and recommend improvements that increase efficiency, accuracy, and consistency.

• Identify opportunities for approved automation and workflow optimization.

• Support system testing, issue identification, and coordination of corrective actions.

• Develop repeatable processes that support operational growth and scalability.

Reporting & Performance Monitoring

• Prepare accurate weekly operational reports and leadership updates.

• Track key performance indicators (KPIs), including turnaround times, completion rates, data accuracy, vendor performance, and operational efficiency.

• Identify trends, recurring issues, and areas requiring corrective action.

• Provide clear recommendations supported by operational data.

• Maintain visibility into upcoming deadlines, outstanding tasks, risks, and deliverables.

• Minimum of 5 years of relevant experience in operations management, project coordination, campaign operations, business operations, or a related field, or an equivalent combination of experience and demonstrated results.

• At least 2 years of experience leading teams, coordinating vendors, or managing cross-functional operational workflows.

• Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, lookups, data reconciliation, duplicate identification, and reporting.

• Demonstrated ability to manage recurring…