Business Operations Analyst, Public Health Laboratories; MA DOH

This position offers a hybrid work arrangement, combining remote work with scheduled onsite work at our DOH facility in Shoreline, WA, approximately 1-2 days week.

This Non-Permanent Appointment has a duration of 6 months.

As the Business Operations Analyst, you will manage and improve the business processes that keep Washington State Public Health Laboratories (PHL) operating efficiently. This position oversees laboratory invoicing and payment coordination, facilitates procurement and contract activities, maintains equipment and asset tracking processes, and provides operational information to support laboratory management. You will work closely with laboratory staff, management, vendors, and DOH procurement and accounting teams to resolve issues, maintain accurate records, and ensure purchasing and payment activities move forward.

You will also identify opportunities to improve administrative workflows, lead continuous improvement projects, and develop practical tools and procedures that strengthen how PHL manages its business operations.

• Manage the PHL invoicing process, including reviewing and organizing purchase orders, invoices, and proof-of-delivery documentation, coordinating payment processing, and resolving vendor payment issues.
• Coordinate with vendors, DOH Procurement, Accounting, and laboratory staff to obtain required documentation, address payment barriers, and maintain accurate vendor payment information.
• Facilitate contract and grant activities by guiding staff through contract initiation and renewal processes, maintaining tracking records, and providing purchasing and asset information to support grant development.
• Coordinate procurement activities between laboratory staff and DOH Procurement to meet laboratory supply and service needs.
• Develop and maintain procurement resources, instructional materials, and training to help laboratory staff navigate purchasing processes.
• Lead continuous process improvement efforts by identifying administrative inefficiencies, developing solutions, and coordinating implementation through the PHL Continuous Process Improvement forum.
• Oversee laboratory equipment and asset tracking activities, including monitoring purchases, costs, service contracts, equipment performance, and inventory records.
• Develop and maintain standard operating procedures, tracking tools, and administrative processes that improve the accuracy, consistency, and efficiency of PHL business operations.

This role offers the opportunity to make a meaningful impact behind the scenes of Washington’s public health laboratory system. You will work across different areas of laboratory operations, solve practical business challenges, and turn process improvement ideas into changes that make every day work more efficient. Your contributions help ensure laboratory staff have the equipment, supplies, contracts, and resources they need to deliver critical public health services to communities across Washington.

You are an organized, solutions-oriented professional who enjoys bringing structure to complex administrative processes and finding better ways to get work done. You are comfortable analyzing information, identifying discrepancies, resolving issues, and coordinating with people across different teams and organizations. You communicate clearly, manage competing priorities, and take initiative in improving processes while remaining responsive to the needs of the people who depend on your work.

You value collaboration, approach different perspectives with respect, and understand how reliable business operations contribute to the larger…