Product Expert - Clinical Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Veeva is looking for a highly motivated individual with life science industry experience within the Clinical Operations (Clinical Trials) domain to drive customer success with our Veeva Clinical Operations products family in Europe.

• Build and foster highly engaged Users Communities; regularly communicating with them in a range of forums to provide clear and impactful communication that drives shared understanding & education, promotes product adoption, and delivers customer value
• Represent the Product organization in customer meetings, online communities, with internal team education and at industry events – driving increased customer value through release education and product capability promotion
• As a Voice for the Customers, capture and relay their needs (and industry-specific learnings) to our Product Management team based across the US, helping them to inform product decisions and improve designs that ultimately create better Clinical Operations products that enable:
  • AI & Digital transformation
  • Risk-based decision making
  • Regulatory compliance
  • A culture of continuous improvement
  • Operational excellence across the pharmaceutical industry
• Develop rich relationships with key product users / influencers
• Collaborate effectively with Veeva field teams to drive customer success, product excellence, best practices (Good Vault Practice) and Veeva success!

• Be the product evangelist and provide subject matter expertise for the Veeva Clinical Operations products
• Act as a champion for Veeva's key product enhancements (for example, learning the overarching Veeva AI vision to effectively guide customers through their AI transformation journeys together with Veeva colleagues). Stay up to date with the latest features, strategy and roadmap
• Contribute to best practices and process recommendations within the Veeva Clinical Operations product area
• Engage with customer stakeholders to communicate product roadmap and vision
• Provide product education to Veeva Clinical Operations customers in meetings (in a range of forums) and our online communities (Veeva Connect);
  Ensuring we are communicating the problems we are solving, value delivered and product functionality
• Be the customer advocate internally. Gather, analyze, and prioritize customer feedback. Feed these insights into release planning, contributing to future product innovations
• Collaborate with Product teams to deliver valuable content and resources for product and release communication
• Provide cross-functional product expertise to internal teams, including Services, Strategy, Sales, and Product Support

• 5+ years working in the Clinical Operations (Clinical Trials) space, usually in Product Management, Consulting or Professional Services/Implementation roles and with hands-on experience of associated software tools (e.g. CTMS, eTMF or Study Start-up) and associated operational…