Remote Ticket Operations Lead
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Business
Job Description & How to Apply Below
Idea Tek is seeking a Ticket Project Coordinator to serve as the operational lead for our customer ticketing system. You will bridge queue operations, process improvements, and service excellence to ensure we meet stringent SLAs and deliver top-tier customer satisfaction.
In this role, you will analyze performance metrics, drive continuous improvements, and collaborate with support operations to optimize routing and workflows. Remote or hybrid work with occasional travel to Buhler is possible.
The Remote Ticket Operations Lead position in the Management & Operations field is open for applications.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Ticket Operations Lead role at Ideatek Telcom LLC, based in Buhler, KS, United States.
We are looking to fill the Remote Ticket Operations Lead position at Ideatek Telcom LLC in Buhler, KS, United States.
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