Remote Luxury Client Operations Consultant

Client Operations Consultant

Location: Remote within Los Angeles, CA

Type: Independent Contractor (1099)

Compensation: Project-based or monthly retainer, depending on experience

About the Opportunity

A growing luxury hospitality and client services organization is seeking an experienced Client Operations Consultant to support operational execution, client experience processes, and revenue workflow optimization.

This role is ideal for an independent consultant who enjoys creating structure, improving client journeys, streamlining operational processes, and supporting business growth through effective coordination and execution.

The successful candidate will work alongside ownership and key stakeholders to improve operational efficiency while helping ensure a seamless experience from client inquiry through completed service delivery.

Scope of Work

The consultant may support:

• Lead and inquiry workflow optimization
• Client qualification processes
• Property and service matching recommendations
• Contract and documentation coordination
• Client communication systems
• Revenue pipeline reporting and visibility
• Operational workflow improvements
• Guest and concierge experience recommendations
• Escalation and issue-resolution processes
• Process documentation and standardization
• KPI tracking and reporting recommendations
• Cross-functional coordination support

Qualifications

• Experience in hospitality, luxury services, client operations, property management, or business operations
• Strong organizational and project management skills
• Excellent written and verbal communication
• Ability to identify inefficiencies and recommend improvements
• Experience managing multiple priorities simultaneously
• Strong problem-solving capabilities
• Ability to work independently and deliver results

Ideal Consultant

You are:

• Process-driven
• Highly organized
• Detail-oriented
• Proactive
• Client-focused
• Solutions-oriented
• Comfortable working with multiple stakeholders

You bring expertise, recommendations, and execution support while maintaining the independence expected of a professional consultant.

Engagement Structure

• Independent Contractor (1099)
• Flexible work schedule
• Remote engagement
• Outcome-based performance expectations
• Opportunity for long-term engagement based on results

Success Metrics

Success will be measured by:

• Improved operational efficiency
• Increased visibility into active opportunities
• Enhanced client experience processes
• Reduced operational bottlenecks
• Improved workflow consistency
• Effective implementation of operational recommendations

To Apply

Please submit:

• Resume or professional profile
• Summary of relevant consulting experience
• Industries served
• Compensation expectations
• Availability
• Brief overview of recent operational improvement projects you have led