EverHealth - Manager, RCM Operations & Analytics; Remote

At Ever Commerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 745,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.

You can learn more about our Company, Culture and Values here:  Ever Health, a business within Ever Commerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting.

Ever Health consists of five SaaS products;
DrChrono, iSalus, Collaborate MD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

We are looking for a Manager, RCM Operations & Analytics to lead performance intelligence, operational analytics, and continuous improvement for our Revenue Cycle Management (RCM) Services organization. Reporting to the Head of Professional Services, this role partners closely with RCM Operations, Service Management, the Vendor Manager, Finance, Clearinghouse, Product, and Engineering to translate reliable data into measurable operational and financial results.

This position owns the RCM performance measurement framework, strengthens independent visibility into internal and outsourced workflows, and drives cross-functional improvement initiatives across the revenue cycle.

RCM Operations and Service Management remain accountable for day-to-day service execution and client outcomes; this role provides the measurement, insights, improvement plans, and follow-through that help those teams succeed.

The ideal candidate can develop a trusted dashboard, investigate a performance gap, build a financial model, facilitate corrective action, and verify that a process change delivers results.

• Performance Intelligence & Reporting Own standardized RCM KPI definitions, data sources, targets, controls, and reporting for days in AR, AR aging, clean claim rate, first-pass resolution, denial and rejection rates, net collection rate, charge lag, posting timeliness, and other core measures.
• Establish independent, timely visibility into transaction volumes, work queues, processing status, productivity, quality, and backlog across internal teams and BPO partners; reduce dependence on vendor-prepared data.
• Partner with Product, Engineering, Clearinghouse, and vendors to improve data access, reconciliation, accuracy, and reporting automation.
• Deliver actionable client-, portfolio-, and vendor-level dashboards, operating reviews, trend analysis, root-cause findings, and recommended actions.
• Identify at-risk clients, revenue leakage, denial patterns, and operational bottlenecks; track corrective actions, owners, due dates, and verified outcomes.
• Operational Excellence & Process Improvement Lead prioritized, cross-functional process improvement initiatives across charge capture, claims, denials, AR follow-up, payment posting, onboarding, and credentialing/enrollment handoffs.
• Map current- and future-state workflows, identify rework and delays, and partner with accountable operations leaders to standardize scalable processes and SOPs.
• Develop quality measurement and audit frameworks with operational leaders; analyze results and recommend training or workflow…