Management Analyst – Nonpermanent; MA​/AHSO

This is a full-time remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This is a nonpermanent position through 06/30/2027.

All HCA employees are required to be Washington state residents upon their first day of employment.

This role joins the Analytics and Projects team within the Apple Health Services and Operations (AHSO) division’s Operations unit and supports the division by providing expertise in processes, systems, and contact center operations. The selected candidate will be passionate about improving the customer experience and will help us streamline and strengthen delivery of customer service through operational activities. This is a high-impact role that offers variety, influence, and room to grow.

• Lead large internal and cross-divisional stakeholder work groups to improve operational processes and customer service delivery.
• Analyzes changing business requirements, laws, policies, and procedures to recommend responses that improve work processes or customer experiences.
• Assists in the implementation of enhancements to existing or emerging technologies.
• Independently leads and facilitates process improvement projects across the division.
• Gathers and analyzes information related to department operations to develop scope, methodology, and project deadlines.
• Participates in technology upgrades and migrations that enhance business processes.
• Develops accurate procedures and resources in accordance with state and federal policies and regulations.
• Coordinates communications to the division to ensure all levels of staff are prepared for changes to programs.
• Participates with senior level management staff in developing strategies for the available use of resources, defining departmental needs and priorities, long range planning, and setting goals and objectives.
• Performs thorough and timely legislative analysis.

• Your work will have a positive impact on customer service delivery and outcomes.
• You will have the opportunity to perform legislative analysis, process improvement, and develop procedures.
• You will be a part of a highly effective operational team.

• Ability to communicate complex information
  :
  You can easily evaluate changes to complex processes and communicate them to others in simple, actionable terms.
• Quick learner
  :
  You are able to get up to speed quickly in order to make an impact on a short timeline.
• Independently motivated
  :
  You like to see projects through to their completion.

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Advanced Research and Analytical Thinking — Demonstrated ability to conduct and lead complex research and analysis involving multiple programs, business functions, data sources, or competing considerations and translate findings into actionable recommendations.
• Business Process and Program Improvement — Demonstrated proficiency to lead evaluations of complex programs, processes, organizational structures, and workflows and develop solutions that improve efficiency, effectiveness, accountability, and service delivery.
• Complex Project and Initiative Leadership — Demonstrated proficiency to lead complex projects and organizational initiatives involving multiple stakeholders, competing priorities, significant dependencies, and potentially broad organizational impacts.
• Complex Problem Solving and Decision Support — Demonstrated knowledge to evaluate complex or ambiguous organizational issues, assess alternatives and risks, and develop defensible…