Associate Director Associate Director, Digital Product Manager | Remote

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies.

Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

This role is accountable for defining the product vision and roadmap, translating customer and business needs into prioritized outcomes, and guiding a cross-functional product team from discovery through delivery, adoption, measurement, and continuous improvement. The role serves as the voice of the customer and connects Digital Product Management, Engineering, UX, Commercial, Customer Success, Operations, Legal, Privacy, Security, Quality, and other partners to create a coherent, secure, and intuitive portal experience.

• Define and communicate the customer portal product vision, modernization strategy, value proposition, and multi-horizon roadmap in alignment with customer needs, enterprise priorities, and platform direction.
• Own product outcomes and lifecycle priorities across discovery, modernization, migration, launch, adoption, optimization, and sustainment.
• Identify and prioritize opportunities to simplify customer journeys, improve self-service, reduce friction, and create a consistent experience across portal capabilities and touchpoints.
• Develop business cases, value hypotheses, financial assumptions, and decision frameworks that support investment, sequencing, capacity, and long-range planning.
• Maintain a clear view of scope boundaries, dependencies, risks, trade-offs, and decisions, ensuring stakeholders understand what is being prioritized and why.

• Serve as the voice of the customer, grounding decisions in customer research, journey insights, usage data, service feedback, market needs, and operational realities.
• Lead discovery with UX, research, analytics, Commercial, Customer Success, and regional partners to define problem statements, target users, desired outcomes, and measurable success criteria.
• Champion an accessible, intuitive, and consistent portal experience, with appropriate consideration for localization, market variation, and diverse customer workflows.
• Validate product concepts and assumptions with customers and internal users before significant investment, and incorporate learning into roadmap and release decisions.
• Ensure modernization efforts address both the visible customer experience and the underlying process, content, data, and support model required to sustain it.

• Lead and guide the core product team across the customer portal value stream, partnering closely with the Product Owner, Engineering Lead, UX, Architecture, PMO, and functional stakeholders.
• Own the “what” and “why” for the product, while partnering with the Product Owner and technical team on solution shaping, decomposition, sequencing, and execution feasibility.
• Author…