Senior Product Manager

Lead product work for the systems and workflows that match school needs with available clinical capacity. The role combines service design, operational discovery, and software product leadership: you’ll map how districts, clinicians, and internal teams work together, then turn friction and manual processes into scalable tools and clearer user experiences.

• Map end-to-end service journeys, including user touchpoints, internal handoffs, systems, and third-party data flows.
• Observe operational teams and investigate bottlenecks, workarounds, and unmet needs before defining product changes.
• Design intuitive workflows for internal users and reduce unnecessary effort in their day-to-day work.
• Define where automation can handle matching and capacity constraints, and where staff need decision support or exception queues.
• Assess build-versus-buy choices and guide integrations across operational systems.
• Lead cross-functional product initiatives and track outcomes such as matching speed, referral coverage, and adoption.

• Eight or more years of product management experience, including ownership of complex systems, marketplace, fulfillment, or enterprise workflow products.
• Strong discovery skills, including interviewing non-technical operators and finding root causes behind feature requests.
• Experience designing internal user workflows and service blueprints across people, processes, policies, and technology.
• Track record of delivering complex, cross-functional initiatives and measuring their impact.
• Commercial judgment and comfort with measures such as capacity use, fill rates, and margin.
• Ability to bring structure to ambiguity and align stakeholders around a prioritized roadmap.

• Remote-first environment with core availability from noon to 5 p.m. Eastern, Monday through Friday; standard hours are 9 a.m.–6 p.m. local time.
• Up to 10% travel may be required for team and partner engagement.
• Annual base salary range of $130,000–$160,000.
• Benefits include health coverage, paid time oc, retirement savings with a company match, home office support, parental and caregiving leave, and professional development opportunities.