Dispatch Coordinator

We're looking for an experienced Build Ops Dispatch Coordinator to coordinate and dispatch commercial HVAC, refrigeration, electrical, and plumbing service technicians. The ideal candidate has hands-on experience with Build Ops, thrives in a fast-paced environment, and can effectively manage both emergency and scheduled service operations in a 24/7 setting.

• Dispatch and schedule field technicians using Build Ops.
• Coordinate emergency service calls and preventive maintenance appointments.
• Monitor technician routes, job status, and completion times.
• Update work orders, service notes, and customer records within Build Ops.
• Communicate with customers regarding technician ETA, scheduling, and service updates.
• Coordinate closely with field technicians to ensure efficient job execution.
• Prioritize urgent service requests while optimizing technician schedules.
• Maintain accurate dispatch logs and ensure timely follow-up on open work orders.

• Mandatory:
  Hands-on experience using Build Ops.
• Experience dispatching commercial HVAC, refrigeration, electrical, or plumbing technicians.
• Ability to work in a fast-paced 24/7 service environment.
• Strong scheduling, multitasking, and organizational skills.
• Excellent verbal and written English communication skills.
• Ability to remain calm and make quick decisions during emergency dispatch situations.
• Proficient with Microsoft Office and Google Workspace.

• Experience supporting commercial service contractors.
• Knowledge of preventive maintenance scheduling.
• Familiarity with technician routing and service optimization.

• Competitive salary based on experience.
• Fully remote work environment.
• Long-term opportunity with a growing company.
• Collaborative and supportive team culture.