Client Success Manager, K-12 Education , Remote

Client Success Manager, K-12 Education
(This is a Full Time, Remote Position)

Great professional learning takes more than a strong program. It takes someone who understands what a school or district is trying to accomplish, builds confidence with its leaders, and makes sure the work moves forward.

As a Client Success Manager you'll own the day-to-day success of a portfolio of school and district partnerships. You'll help principals and district administrators translate their goals into successful implementation, understand what the data is telling them, and address challenges before they undermine progress.

This is a hands‑on role for an experienced professional who combines strong relationship skills, sound judgment, and disciplined follow‑through. You should be comfortable leading a substantive client meeting, investigating why a program is off track, and coordinating the actions needed to get it moving again.

You do not need to have held a customer success title to succeed here. You do need a track record of taking responsibility for important work, earning others’ trust, and learning quickly.

• Build trusted client relationships. Lead purposeful meetings with principals and district administrators. Understand their priorities, communicate clearly, and turn conversations into decisions and next steps.
• Own onboarding and implementation. Translate partner goals and sales commitments into clear plans, aligning stakeholders on responsibilities, timelines, and success measures.
• Resolve problems proactively. Monitor participation, engagement, and service delivery. Investigate roadblocks, coordinate solutions, and follow through until issues are resolved - not simply escalated.
• Turn data into useful insights. Develop clear reports and lead progress meetings that explain what’s happening, connect results to partner goals, and recommend next steps.
• Support retention and growth. Partner with Growth colleagues to demonstrate value, address renewal risks, and surface additional needs and opportunities.
• Manage your portfolio effectively. Prioritize competing needs, maintain accurate records, and coordinate across teams. Identify recurring issues and help improve how we deliver.

• Relevant experience with meaningful responsibility. Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services. We care more about what you've owned and accomplished than your exact title.
• Strong communication and judgment. You can lead a substantive conversation with a busy educational leader, explain complex information clearly, and address difficult issues with confidence and care.
• Ownership and organization. You anticipate needs, manage competing priorities, and keep commitments moving. You work independently while keeping colleagues informed and involving the right people.
• Data and technology fluency. You can efficiently leverage modern technology (AI platforms, CRM software, and spreadsheets) to investigate questions and inform decisions. Salesforce experience is helpful; learning unfamiliar systems quickly is essential.
• Motivation and openness to feedback. You set high standards, prepare thoroughly, seek coaching, and apply what you learn. Your drive shows up in consistent action and improvement.

K-12 experience is strongly preferred, but your career path can vary. Experienced educators and education leaders with strong stakeholder management, organization, and technology skills are encouraged to apply. We also welcome candidates from adjacent fields who demonstrate learning agility, relevant accomplishments, and a genuine commitment to understanding educators' work.

We'd love to hear what you've owned, what you've improved, and why this work matters to you. Apply to help build partnerships that deliver lasting value for educators and students.

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